**Job Overview:**
We are looking for a dynamic and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in providing top-notch service to our clients. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer experiences. **Responsibilities:** - Handle inbound and outbound calls professionally and efficiently - Assist customers with inquiries, concerns, and requests - Perform data entry tasks accurately and in a timely manner - Communicate effectively in English and Spanish to assist bilingual customers - Utilize sales techniques to upsell products or services - Analyze customer needs and recommend appropriate solutions - Collaborate with team members to ensure customer satisfaction - Maintain customer records and update information as needed **Qualifications:** - Previous experience in customer service or a related field is preferred - Proficiency in English and Spanish is required - Strong communication skills, both verbal and written - Excellent problem-solving abilities and attention to detail - Ability to work in a fast-paced environment while maintaining professionalism - Experience with data entry and CRM software is a plus - Sales experience or familiarity with upselling techniques is beneficial If you are a dedicated individual who thrives in a customer-centric role, we invite you to apply for the position of Customer Service Representative. We offer competitive compensation, opportunities for career advancement, and a supportive work environment where your contributions are valued. Join our team and be part of delivering outstanding service to our diverse customer base.
Pay: $20.00 - $22.00 per hour
Experience:
- Transportation planning: 3 years (Preferred)
- 3Pl/ Logistics : 3 years (Preferred)
- Client services: 3 years (Preferred)
- Customer relationship management: 3 years (Preferred)
Work Location: In person
