eCallogy in partnership with ACD Direct, Inc. is hiring Customer Service Representatives for Colorado's Crisis Intervention Program. Apply for the chance to work for a well-established contact center. You will work side-by-side with a dynamic team of talented professionals. Our goal is to provide professional, accurate and compassionate guidance to our callers. The successful candidate will have excellent communication skills and the ability to learn quickly.
*This is a work from home position - Seasonal 5-6 months*
*Tentative start date is September 21st, 2026*
>>>>> Due to our current state contracts, we are unable to hire in these states at this time: AL, AK, AR, CA, CO, CT, DE, DC, HI, ID, MA, MN, MT, NJ, NV, NY, OK, OR, PA, PR, WA, WV, WY
All applicants applying from these states unfortunately cannot be considered.
We also are unable to accept applicants internationally at this time.
Job Duties
- Must be fluent in Spanish and English.
- Answer inbound calls from Colorado residents inquiring about the Colorado LEAP program or the Crisis Intervention Program.
- Provide accurate information about these programs, and how to navigate the LEAP and CIP programs.
- Make determinations about no heat emergencies for potential CIP clients, dispatch furnace repair contractors as needed.
- Ensure you are familiar with all resources available to successfully complete the work as described.
- Utilize available systems, knowledgebases and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Handle all callers with respect and compassion.
- Be present in Microsoft Teams during working hours and promptly reply to any requests through Teams. Teams is how we communicate while taking calls.
Skills and Requirements:
- Excellent interpersonal skills and the ability to organize simultaneous tasks
- Must be able to type a minimum of 30 WPM
- Proven ability to work as a member of a team
- Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
- Windows 10 or newer
- 16GB of RAM on your PC
- Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
- Private work at home environment free from interruption and distraction
- USB Headset
- Webcam (for internal team meetings)
- Position has Part Time and Full Time shifts (limited Full Time shifts)
- Schedules will be Monday - Friday (Off on Federal and some State Holidays)
- Two separate monitors are highly recommended.
