Reports to: Director of BSC Stores Department: Base Service Centers Classification: Exempt Travel: up to 5%
JOB SUMMARY:
The BSC Manager is responsible for managing the operations of the Base Service Center. Other primary responsibilities include logistics, budget preparation and control, personnel management, scheduling activities, facility maintenance, and sales and marketing.
JOB FUNCTIONS AND RESPONSIBILITIES:
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Nurtures relationships with internal and external customers; ensures positive relationships are maintained with all customers
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Address customer concerns and complaints
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Establish and implement marketing program to improve and increase customer satisfaction
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Make appropriate sales calls on existing customers and prospective customers
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Coordinate all personnel actions with the Lighthouse administration
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Prepare work schedules and assignments for employees at the base store
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Delegate tasks and direct employees
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Track, inventory, and bar code using the point of sale system
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Ensure adherence with Essentially-The Same (ETS) compliance policies
- Maintain control of inventory (in receipt, storage, and shelf stocking)
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Coordinate receipt, storage, and distribution of supplies, materials and equipment
- Maintain Material Safety Data Sheets (MSDS)
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Maintain a clean and safe work environment
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Ensure quantities of goods received are correct and accurate
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Supervise all physical inventory activities
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Take monthly inventory and reconcile results with paper inventory; Investigate discrepancies and report un-reconciled items
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Assist in selection of new employees
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Train new employees and provide orientation
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Perform minor repairs to store equipment; Initiate service calls, when necessary
- Assume additional responsibilities, perform additional duties, and complete special projects as assigned
Demonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy
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EDUCATION/EXPERIENCE:
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High school diploma or equivalent required
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3-5 years experience managing and operating a point of sale system, shipping and receiving, marketing, sales and customer service
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2 years experience in a supervisory position
- 2 years experience with military and/or supply stores preferred
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Knowledge of retail store operations, management, supervision, and logistics
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Knowledge of military policies and procedures
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Knowledge of Federal Supply System, including nomenclature and numbering systems
SKILLS/ABILITIES:
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Basic math and computation
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Ability to speak, read and write in English (fluently)
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Excellent customer service skills
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Must be able to communicate effectively with all levels of the organization
- Must be able to provide world class customer service with vendors and partners; ability to create and maintain positive relationships with both internal and external customers
PHYSICAL REQUIREMENTS:
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Must be able to lift 50 lbs.
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Must be able to report to workstation without assistance.
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Must be able to sit/stand for long periods of time.
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Must be able to conduct repetitive motions on a daily basis.
This job description does not imply these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operations of the Division/Department upon request by his/her supervisor.
Please note: Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.
Vibrant Works is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.
