JOB
This position significantly impacts each participant's opportunity to gain employment and self sufficiency. It also impacts the department's ability to meet performance goals and to pass all federal, state, and local monitoring reviews. In addition, this position figures significantly in the Workforce Development Group’s ability to meet the service demands of a customer driven program.COMPLEXITY OF THE JOB: A complex position requiring knowledge of federal, state, and local regulations; the skill to advise clients in selecting the most appropriate educational and training options available to them; and the ability to manage a large caseload.
EXAMPLE OF DUTIES
PRINCIPAL DUTIES: 1. Provide a full range of employability development and case management services to an assigned caseload under Workforce Innovation and Opportunity Act (WIOA) Title I, Trade Adjustment Assistance Act and all related workforce development programs.2. Determine eligibility of applicants under various WIOA funding streams. Provide accurate information concerning eligibility criteria, documentation requirements and application procedures. Complete all forms, collect required documentation related to eligibility determination, and maintain this information in client files and other record keeping systems.3. Assess applicant suitability for employment and training programs and services. Refer appropriate applicants to programs not managed by WIOA. Provide information on the full range of available services and counsels applicants about the same.4. Refer all suitable applicants to objective assessment. Review assessment reports with applicants, as well as applicant's job training and supportive services needs.5. Develop an individual employability plan (IEP) for each applicant, record all case management related information including the individual's employability development plan. Update the IEP on an on-going basis.6. Provide participants with career, and education information, as well as current employment trends, growth occupation projections and job search assistance.7. Enroll each assigned participant into one or more appropriate WIOA Title I, Trade Adjustment Assistance Act or related training programs and/or supportive services. Maintain a current and accurate enrollment record for all assigned participants. Complete exit records as approved by the Field Office Supervisor.8. Manage program budgets in accordance with obligation and de-obligation system procedures and instructions. Authorize payments for participant training and service costs.9. Monitor participant’s achievement of performance standards. Maintain regular contact with all participants assigned to case load.10. Enter all appropriate participant information including training, service and termination records into the IWDS system. Maintain knowledge of partner programs and be able to make appropriate referrals and effective coordination.11 .Perform all general customer service activities including responding to general inquiries, assisting with orientations and other outreach activities and facilitating services in Southwestern Illinois workNet™ Center Resource Rooms.12. Maintain knowledge of WIOA programs and related federal, state, and local policy and regulations relevant to WIOA Title I and Trade Adjustment Assistance Act.13. Maintain a professional working relationship with and knowledge of other agencies and programs to facilitate the referral of applicants in need of other services as well as the necessary exchange of information relative to common clients.14. Prepare routine and special reports as directed by Field Office Supervisor. 15.Perform other duties as assigned.
SUPPLEMENTAL INFORMATION
"AN EQUAL OPPORTUNITY EMPLOYER"
