The UPS Store – Harbor City
We Are UNSTOPPABLE — And We’re Hiring a Sales-Driven Professional.
We are not hiring someone to simply ring up transactions.
We are looking for a motivated, confident, and revenue-focused Sales Associate who can deliver exceptional customer service while actively increasing store sales.
If you are outgoing, comfortable discussing pricing and upgrades, and motivated by performance and growth — this position is for you.
About the Role
As a Sales Associate & Customer Service Representative, your primary responsibility is to:
Deliver outstanding customer service while increasing revenue per customer and contributing to overall store growth.
This is a fast-paced, sales-first retail position that requires confidence, initiative, and professionalism.
You will assist customers with shipping, packing, printing, mailbox services, notary services, Live Scan, and more — while proactively recommending additional services that provide value.
Key ResponsibilitiesSales & Revenue Growth
- Sell and upsell store services including shipping, packaging, mailbox rentals, printing, freight, notary, and Live Scan
- Recommend shipping upgrades (Express, 2-Day, insurance)
- Promote professional packing services
- Proactively offer mailbox rentals (recurring revenue)
- Convert Amazon returns into paid service opportunities
- Identify cross-selling opportunities and introduce customers to additional services
- Ask discovery questions to uncover customer needs
- Confidently handle price objections and communicate value
- Work toward individual and store sales goals
- Turn incoming phone calls into customer opportunities
The ideal candidate consistently looks for opportunities to upsell and cross-sell services whenever appropriate.
Customer Service Excellence
- Deliver outstanding customer service by greeting customers warmly and assisting with their needs
- Provide accurate and detailed information about products, services, and store policies
- Assist customers with placing orders, tracking shipments, and resolving discrepancies
- Conduct follow-up calls or emails to ensure customer satisfaction
- Guide customers toward the best solution — not simply the cheapest option
- Maintain professionalism in all customer interactions
This role requires someone who is not shy and is comfortable initiating conversations about products, pricing, and services while maintaining exceptional customer service.
Technical & Operational Responsibilities
- Operate POS systems, shipping software, copiers, printers, fax machines, cameras, and related office equipment (training provided)
- Maintain accurate and detailed transaction records
- Perform basic troubleshooting of office equipment when necessary
- Take initiative to learn all products, systems, and industry updates
- Collaborate with team members to ensure smooth daily operations
- Perform other related duties as assigned
Organizational & Store Standards
- Maintain strong attention to detail when handling documents, notarizations, and shipping labels
- Accurately record customer transactions and service requests
- Perform daily cleaning tasks to ensure the store (including restrooms and storefront) remains tidy, organized, and professional at all times
- Maintain organized, visually appealing displays and promotional materials
- Support local marketing efforts and seasonal promotions
What We Are Looking For
The ideal candidate:
- Is confident, outgoing, and comfortable discussing pricing and upgrades
- Has proven upselling and cross-selling experience
- Is goal-driven and comfortable being measured on performance
- Communicates clearly and professionally
- Works efficiently in a fast-paced environment
- Understands that every customer interaction is a sales opportunity
- Is proactive, dependable, and takes initiative
We are not looking for someone timid or passive. We need a professional who can confidently lead customer conversations and recommend the best solutions.
Preferred Experience
- Retail sales (wireless, banking, car rental, shipping, print shops, etc.)
- Commission-based or quota-driven environments
- Experience with UPS, FedEx, USPS, or similar carriers
- Minimum 1 year of upselling and cross-selling experience required
- Graphic design experience (Canva, Adobe Creative Suite) is a plus
- Marketing or local business development experience is a plus
Job Requirements
- Must be bilingual (Spanish strongly preferred; other languages considered)
- Must be willing to become a California Notary Public in the future if requested
- Notary Public license preferred (higher pay available)
- Excellent verbal and written communication skills in English
- Typing speed of at least 40 WPM
- Proficient in Windows, Google Workspace, or Microsoft Office
- Ability to lift up to 50 lbs
- Detail-oriented and organized
- Comfortable multitasking under pressure
- Self-motivated and able to work independently when needed
- Flexible availability, including weekends and holidays
- Prior experience in customer service, retail, shipping, or sales required
- Must pass background check
- Must pass 4-panel drug screening (no marijuana pre-employment testing)
Compensation & Benefits
- Competitive hourly pay based on experience
- Additional pay for Notary Public license
- Performance-based bonuses
- Paid training
- Employee discounts
- Friendly, professional, and supportive work environment
- Advancement opportunities for high performers
Work Location
Harbor City, CA 90710
In-person position
Full-time and Part-time available
Join Our UNSTOPPABLE Team
If you are confident, sales-driven, bilingual, and ready to grow revenue while delivering exceptional customer service — we would love to meet you.
Apply today and become part of a team that values performance, professionalism, and growth.
Job Type: Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
