Key Responsibilities:
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Serve as the primary point of contact for patients needing assistance navigating healthcare services.
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Respond to and triage incoming patient calls related to clinical concerns, medication refills, appointment requests, or general questions.
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Coordinate appointment scheduling and follow-up care in collaboration with front desk and nursing staff.
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Assist with processing medication refills in accordance with standing orders and provider direction.
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Communicate lab and test results to patients, ensuring understanding and next steps as directed by the provider.
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Support providers with pre-visit planning, post-visit coordination, and care gap closure efforts.
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Assist in identifying patient barriers to care and connect patients with appropriate internal services (e.g., behavioral health, case management) or external resources (e.g., food, housing, transportation).
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Document all patient interactions and interventions in the electronic health record (EHR) timely and accurately.
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Participate in care team huddles and interdisciplinary case reviews.
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Provide culturally competent and linguistically appropriate care; bilingual skills in Spanish/English are highly preferred.
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Maintain patient confidentiality and adhere to HIPAA regulations at all times.
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Other duties as assigned to support patients and clinic operations.
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Provide direct patient care in clinics as needed
Education & Licensure:
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Certified Medical Assistant, or LPN required.
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Active and unencumbered license or certification in the State of Alabama
Experience:
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3–5 years of clinical experience in a primary care, community health, or outpatient setting.
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Prior experience in patient advocacy, care coordination, or health coaching preferred.
Skills & Competencies:
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Excellent interpersonal and communication skills.
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Strong problem-solving and critical-thinking abilities.
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Proficient in using Electronic Health Records (EHR), pr.
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Comfortable working with diverse and underserved populations.
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Bilingual in English and Spanish is a strong plus.
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Ability to multitask in a fast-paced, team-based environment.
Work Environment:
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This position is based in a clinical setting and involves direct patient interaction.
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This position is in a call center environment answering phones and responding to patients.
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May require standing, walking, and moving between exam rooms and administrative areas.
About HAPPI Health
HAPPI Health is committed to providing high-quality, compassionate, and accessible healthcare to the communities we serve. Our mission is to improve lives through patient-centered care, operational excellence, and a culture grounded in respect, accountability, and teamwork.
The Patient Advocate serves as a vital bridge between patients and the healthcare system, working collaboratively with providers, clinical staff, and the broader community to ensure patient needs are met in a timely, compassionate, and culturally sensitive manner. This role is responsible for guiding patients through their care journey, supporting medication refills, scheduling appointments, reviewing lab results, and connecting patients to both clinical and community-based resources.
This position is ideal for a Certified Medical Assistant (CMA), or Licensed Practical Nurse (LPN) with 3–5 years of experience in a healthcare setting who is passionate about patient advocacy and improving health outcomes.
