Self-Storage Associate (Part-Time)
Position Requirements
- Must be able to rent U-Haul equipment and safely hitch trailers.
- Part-time position (20–25 hours per week).
- Must have a reliable vehicle and maintain automobile insurance in your name.
- Weekday Availability needed, hours are flexible.
- Office Hours are Monday - Friday 8:30 - 5:30 Saturday 8:30 - 1:00
- Required two Saturdays per month.
- Basic computer skills required.
- Ability to communicate professionally and courteously with customers, including maintaining a positive and friendly tone on the phone.
Job Knowledge & Responsibilities
- Perform daily operations of the self-storage facility in accordance with company standards.
- Understand the facility's features, services, and benefits and effectively communicate them to customers.
- Complete daily property inspections, including lock checks and unit inspections.
- Clean storage units as needed to ensure they are move-in ready.
- Prepare and make daily bank deposits while ensuring accuracy of deposit records.
Professional Image
- Follow all company uniform and appearance guidelines.
- Maintain a clean, organized, and professional office environment free of clutter, pets, and odors.
Repair & MaintenanceLight Maintenance Duties
- Clean out vacant storage units.
- Wipe down storage doors.
- Pick up trash throughout the property.
- Clean hallways, office areas, and restrooms.
Preventive Maintenance
- Change HVAC filters as required.
- Grease roll-up door springs as needed.
- Lubricate gate chains and moving components when necessary.
- Submit work orders for repairs or maintenance outside the manager's expertise.
- Coordinate and oversee contractors and third-party vendors performing work on-site.
Administrative & Legal Responsibilities
- Maintain accurate customer records, including leases, addendums, and correspondence.
- Communicate with customers and prospective customers professionally while minimizing company liability.
- Use company computers and systems for business purposes only.
- Complete and submit all required weekly and monthly reports accurately and on time.
Collections
- Perform collection activities in accordance with company policies and procedures.
- Make collection calls and send payment reminders as required.
Sales
- Follow up on all internet, email, and call-center leads.
- Answer phones promptly and professionally.
- Show available storage units to every walk-in customer whenever possible.
Customer Service
- Provide exceptional customer service by:
- Treating customers with courtesy and respect.
- Listening carefully to customer needs and concerns.
- Resolving issues whenever possible.
- Escalating concerns appropriately when necessary.
- Following up with customers to ensure satisfactory resolution.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
Work Location: In person
