Front Desk Agent
Reports To: Assistant and/or General Manager
Department: Front Desk
Pay: $17.00 to $20.00
At the Holiday Inn Express & Suites, part of the IHG Hotels & Resorts family, we pride ourselves on delivering a clean, comfortable, and welcoming environment for every guest. We believe in providing "more than just a stay" — we deliver a consistent and outstanding guest experience, every time. Join our team and help make our hotel a home away from home.
SUMMARY
We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out.
Your Goal: To maintain and promote hospitality at all times by welcoming and serving guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone.
ESSENTIAL DUTIES INCLUDE BUT NOTLIMITED TO:
- Greets guests in person as well as via telephone in a friendly manner
- Responsible for check in and check out services to hotel guests
- Ensures that charges are accurately posted to guest rooms, credit cards are verified, and assigned bank (cash drawer) balances at the end of the shift
- Responsible for maintaining guest privacy with respect to credit card and guest room number privacy
- Timely resolve to guest issues, questions, or concerns
- Maintains a professional appearance
- Other duties may be assigned
QUALIFICATIONS:
- Ability to be flexible with your schedule.
- Available to work day shift hours, include evenings, weekends, and holidays, on-call, overtime, and rotating weekends.
- Excellent telephone communication skills
- Good mathematical skills
- Excellent computer skills
- High school degree or equivalent experience
- Minimum three months to one year related experience required
- Entire shift is spent at front desk standing for long periods, or occasionally sitting
- Answer telephones and computer work for duration of shift
- Ability lift, carry, walk, sit, push and pull and be able to lift at least 50 pounds
BENEFITS FOR FULL TIME EMPLOYEES:
- Dental insurance
- Employee discount
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Vision insurance
- Health savings account
- Paid time off
- Employee discounts at IHG hotels worldwide
- Opportunities for career growth and development
- Aflac supplemental benefits and Guardian life insurance
- 401(k) plan with company matching
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*** WE ARE AN EOE & PARTICIPATE IN E-VERIFY ***
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
