Overview
Join our dynamic team as a Residential Leasing Consultant – Multi Site, where your energy and enthusiasm will drive the leasing success across multiple residential communities. In this vibrant role, you will be the welcoming face for prospective residents, guiding them through the leasing process with professionalism and a positive attitude. Your expertise in marketing, residential properties, customer service, and administrative procedures will ensure smooth operations and outstanding resident experiences. This position offers an exciting opportunity to showcase your sales skills, property knowledge, and conflict management abilities while supporting our mission to create welcoming, well-maintained communities.
Duties
- Greet prospective residents warmly, providing detailed tours of multiple properties and explaining leasing options clearly and confidently.
- Manage the entire leasing process from initial inquiry to lease signing, including data entry into property management system Appfolio.
- Conduct thorough background checks, verify income eligibility, and ensure compliance with Fair Housing regulations.
- Respond promptly to resident inquiries via phone, email, or in person, delivering exceptional customer service and resolving issues efficiently.
- Assist with property maintenance coordination by communicating tenant requests and coordinating with facilities management teams. This includes apartment inspections.
- Upsell available amenities or additional services to enhance resident satisfaction and increase occupancy rates.
- Support compliance efforts by staying current on Landlord-Tenant Law, Fair Housing regulations, and related legal requirements to mitigate risks.
Qualifications
- Proven experience in sales, property leasing, property management, administrative roles with a focus on customer service excellence.
- Knowledge in property management software such as Appfolio, Yardi, OneSite, or similar platforms.
- Marketing skills with access to media
- Understanding of Landlord-Tenant Law, Fair Housing regulations, and legal administrative processes related to leasing.
- Excellent negotiation skills coupled with effective conflict management techniques to foster positive resident relationships.
- Office experience including data entry, phone etiquette.
- Ability to manage multiple sites efficiently while maintaining attention to detail in a fast-paced environment.
- Exceptional communication skills—both verbal and written—and a friendly demeanor that enhances customer relationships.
- Valid administrative experience combined with facilities management knowledge is advantageous for coordinating property maintenance needs. Embark on a rewarding career where your proactive approach makes a tangible difference in community living!
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Fair Housing regulations: 1 year (Required)
Language:
- English and Spanish (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- West Allis, WI 53214 (Required)
Work Location: In person
