Assistant General Manager (AGM) – Seaport RESTAURANT MANAGER
The Smoke Shop BBQ | Boston, MA
The Smoke Shop BBQ is New England's largest and fastest-growing BBQ restaurant group, with locations across Greater Boston and a reputation built on authentic barbecue, genuine hospitality, and developing great people.
We're looking for an Assistant General Manager to join our leadership team at our busy Seaport location.
This is a hands-on leadership role for someone who loves being on the floor, coaching a team, and delivering exceptional hospitality—not sitting behind a desk. This is an outstanding opportunity for a hospitality leader who is ready to take the next step in their career and continue growing toward a General Manager role within a company that believes in promoting from within.
At The Smoke Shop, we believe memorable guest experiences start with great leadership. As AGM, you'll work alongside the General Manager to lead the daily operation, develop the team, drive results, and create an environment where both guests and employees love coming back.
Core Leadership Responsibilities
- Lead by example on the floor, creating memorable guest experiences every day.
- Assist the General Manager in overseeing all front-of-house operations.
- Recruit, train, coach, and develop front-of-house team members.
- Build a positive, accountable, and hospitality-focused culture.
- Manage all aspects of the FOH operation, including scheduling, staffing, opening and closing procedures, cleanliness, and daily execution.
- Teach, coach, and reinforce The Smoke Shop's service standards and hospitality culture.
- Develop meaningful relationships with guests that create loyal, repeat business.
- Supervise all aspects of service, including dine-in, takeout, delivery, patio dining, catering, and private events.
- Handle guest concerns professionally and recover service opportunities with confidence and empathy.
- Ensure responsible alcohol service and compliance with all state and company policies.
- Monitor restaurant supplies, beverage inventory, and operational readiness.
- Utilize the POS system and reporting tools to support efficient daily operations.
- Partner closely with the culinary team to ensure exceptional food quality and smooth service.
- Maintain restaurant cleanliness, organization, food safety, and sanitation standards.
- Foster strong communication between the front and back of house.
- Help create an environment where team members feel supported, challenged, and proud of the work they do.
Knowledge, Skills & Experience
- 3+ years of prior restaurant service experience, including at least 1 year in a management role.
- Experience in a high-volume restaurant environment.
- Exceptional hospitality and guest service skills.
- Strong leadership, coaching, and communication abilities.
- Excellent organizational and time management skills.
- Positive attitude with a strong sense of urgency.
- Ability to remain calm and lead effectively during busy service periods.
- Knowledge of restaurant sanitation and food safety practices.
- Passion for developing people and building strong teams.
Compensation & Benefits
Salary: $60,000–$70,000 annually, plus performance-based bonus opportunities.
We also offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Employee Dining Discounts
- Paid Training
- Leadership Development
- Opportunities for Advancement
Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.
While performing the duties of this position, team members are regularly required to:
- Stand for 8 hour periods.
- Lift and carry up to 50 pounds.
- Frequently bend, kneel, reach, and work in confined spaces.
- Work in hot, fast-paced kitchen and dining environments.
- Work safely and efficiently during high-volume service.
Other Requirements
- Availability to work nights, weekends, and holidays.
- Ability to communicate effectively in English (Spanish is a plus).
- TIPS Certification.
- ServSafe Food Handler Certification (or ability to obtain).
- Ability to work successfully in a team-oriented environment.
Why Join The Smoke Shop?
The Smoke Shop BBQ isn't just growing—we're building careers. We believe the best restaurants are built by leaders who are passionate about hospitality, committed to developing their teams, and driven to continually improve.
If you're looking for more than just your next management job—if you're looking for a place where you can make an impact, continue growing as a leader, and build a long-term career—we'd love to meet you.
Job Types: Full-time, Part-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Boston, MA 02210 (Required)
Ability to Relocate:
- Boston, MA 02210: Relocate before starting work (Required)
Work Location: In person
