Position Title: Scheduling & Dispatch Coordinator
Company: L.W. Morgridge & Son
Location: Eliot, ME
Position Overview
The Scheduling & Dispatch Coordinator is responsible for coordinating and optimizing daily field operations, including septic pumping, service work, and water deliveries. This role ensures efficient routing, clear communication with customers and field technicians, and maximizes productivity across the fleet while providing excellent & impactful customer service.
Key Responsibilities
- Build and manage daily and weekly schedules for septic pumping, service, and water delivery routes
- Dispatch technicians and drivers efficiently based on geography, urgency, and crew capabilities
- Serve as the primary point of contact for customers regarding scheduling, updates, and service windows
- Adjust schedules in real time to account for emergencies, delays, weather, and equipment issues
- Coordinate with office & field staff to ensure jobs are completed on time and to company standards
- Optimize routing to reduce drive time, fuel usage, and downtime
- Track and manage incoming service requests via phone, email, and software systems
- Maintain accurate job records, customer details, and service history
- Work closely with ownership/management to improve operational efficiency
Qualifications
- Prior experience in scheduling, dispatching, or operations coordination (service industry preferred)
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication and customer service skills
- Ability to think critically and problem-solve in real time with minimum direction or guidance
- Familiarity with routing/logistics software (we utilize a system called ServiceCore)
- Knowledge of septic, pump, or field service operations & industries is a strong plus
Compensation & Benefits
- Competitive hourly or salary compensation (based on experience)
- Performance-based bonus opportunities
- 401(k) retirement plan with company match
- Paid time off and holidays (for full-time employees)
- Opportunity to grow with a rapidly expanding company
Work Schedule
- Full-time or part-time, primarily Monday–Friday (we can be flexible for the right candidate)
- Normal operating hours are 7:30AM to 4:00PM
- Occasional extended hours during peak season (May–October)
Why This Role Matters
This is a critical position within the company—directly impacting customer satisfaction and team efficiency. A strong Scheduling & Dispatch Coordinator keeps operations running smoothly, our crews productive, and most importantly - our customers happy! Join our team today!
