Job Title: Client Care Specialist
Location: Golden Paws Pet Resort & Spa
Job Type: Full-Time or Part-Time Available
Pay: $18/hour
About Us:
Golden Paws Pet Resort & Spa is a premier doggie daycare, pet resort, and spa that provides high-quality services for pets and pet parents. We specialize in dog training, daycare, boarding, and grooming, and we're passionate about delivering exceptional care to every pet that walks through our doors. Our team is dedicated to creating a positive and welcoming experience for both pets and their owners.
Job Description:
At Golden Paws, the front desk is more than a check-in point; it’s the hub of the entire client experience.
We’re looking for a Client Care Specialist who can confidently manage a fast-paced environment, communicate clearly, and take ownership of each client interaction from start to finish. This role is ideal for someone who wants to grow within a professional, team-driven environment and build real skills in operations and customer experience.
Key Responsibilities:
This role blends customer service, critical thinking and real-time problem-solving. You will:
- Manage a high volume of phone calls, emails, and in-person interactions
- Check pets in and out accurately and efficiently (details matter here)
- Guide clients through services, answering questions and making recommendations
- Handle scheduling, changes, and issues in real time
- Communicate with multiple departments to ensure smooth daily operations
- Maintain accuracy and organization within our reservation system
- Deliver a polished, professional, and welcoming experience every time
This Role is Great for Someone Who:
- Enjoys a fast-paced, structured environment
- Takes pride in doing things right, not just quickly
- Is interested in growth within operations, customer experience, or leadership
- Someone who values teamwork and strong communication
- Is looking for growth, as we have leadership positions available as well!
Qualifications:
- High school diploma or equivalent (college degree is a plus).
- Previous customer service experience, preferably in a pet-related or hospitality industry.
- Strong verbal and written communication skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Comfortable working with pets, including dogs of all sizes and temperaments.
- Proficient in basic computer skills (Microsoft Office, Google Drive, scheduling software, etc.).
- Ability to work flexible hours, including weekends and holidays.
Why Join Us?
- Be part of a dedicated team that loves animals and provides outstanding care.
- We are a family owned business, not corporate or a franchise.
- Our culture is built on Teamwork, Communication, and Accountability
- Competitive pay and benefits, including opportunities for growth within the company.
- Discounts on pet services for employees.
- A fun and supportive work environment where your contributions make a difference.
If you’re passionate about providing great customer service and love working with animals, we’d love to hear from you!
Pay: $18.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Referral program
Application Question(s):
- What specifically interests you about the Client Experience Specialist role at Golden Paws Pet Resort & Spa?
- This role requires constant communication with multiple departments. How do you ensure clear communication when things get busy?
- In 2–3 sentences, how would you describe your work style?
- This role involves handling multiple clients, phones, and tasks at the same time. Can you share a specific example of when you worked in a fast-paced or high-pressure environment?
- Are you available to work weekends and holidays as needed for this role?
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
