About Power Support Partners
Power Support Partners is a growing generator service company dedicated to keeping homes and businesses powered when it matters most. We pride ourselves on delivering exceptional customer service, technical expertise, and a team-first culture.
We are looking for a Service & Maintenance Technician who enjoys working independently, solving problems, and providing an outstanding customer experience.
The Service & Maintenance Technician is responsible for performing preventive maintenance, diagnostics, troubleshooting, and repairs on residential and light commercial standby generators. This role operates from a home-based dispatch model, traveling directly to customer locations throughout the Southeast Knoxville market.
Successful candidates are self-motivated, mechanically inclined, organized, and comfortable working independently while representing the company in customers' homes and businesses.
Location: Southeast Knoxville, TN
Reports To: Service Manager
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Perform annual and semi-annual generator maintenance visits
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Complete inspections, oil changes, filter replacements, battery testing, and operational checks
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Identify potential issues before they become service failures
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Document maintenance findings and recommendations
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Diagnose electrical, mechanical, fuel, and control system issues
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Troubleshoot generator failures and performance concerns
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Complete repairs on residential and light commercial standby generators
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Test the equipment after repairs to ensure proper operation
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Communicate professionally with customers before, during, and after service visits
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Explain findings and repair recommendations in a clear, customer-friendly manner
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Represent the company with professionalism and integrity
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Maintain strong customer relationships and deliver a best-in-class service experience
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Accurately complete service tickets, inspection reports, and required documentation in Service Titan
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Utilize company software and mobile applications to manage work orders
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Maintain inventory levels and vehicle stock
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Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up
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2+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field.
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Strong troubleshooting and diagnostic abilities.
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Ability to work independently with minimal supervision.
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Valid driver's license with an acceptable driving record.
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Comfortable using tablets, smartphones, and service software.
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Ability to lift 50 pounds and work outdoors in varying weather conditions.
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Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems.
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Electrical troubleshooting experience.
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Generac certification or willingness to obtain certification.
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Residential service experience and strong customer service skills.
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Home-based dispatch model with a company vehicle provided.
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Daily travel throughout Southeast Knoxville arand surrounding service area.
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Outdoor work environments.
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Occasional after-hours or emergency service support may be required.
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Consistently completes scheduled maintenance visits on time.
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Diagnoses and repairs equipment efficiently and accurately.
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Maintains high customer satisfaction ratings.
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Keeps service documentation accurate and up to date.
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Operates safely and follows all company safety standards.
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Competitive compensation package based on experience and qualifications
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10 paid-time-off (PTO) days for vacation, sick leave, and personal days
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9 paid holidays to observe major national holidays
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401(k) retirement plan with company matching
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Comprehensive health, vision, and dental insurance coverage
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Opportunities for career growth and professional development
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Supportive and collaborative team environment
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Employee discounts on products and services
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Uniforms and safety gear provided
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Ongoing training and certification opportunities
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