Are you detail-oriented, and passionate about helping patients navigate their financial responsibilities? Join our growing team as a Patient Financial Coordinator, where you'll play a key role in supporting patients, resolving account balances, and making a difference behind the scenes.
Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 24 orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide.
We have eight Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities.
For over 50 years, our team of physicians and support staff have been getting Central Floridians back to work, back to play and back to making a difference in our community.
Whether it is supporting the local Arthritis Foundation in their annual walk or providing pre-participation sports physicals to high school students, our team at Orlando Orthopaedic Center is actively making a difference throughout Central Florida.
POSITION: Patient Financial Coordinator
RESPONSIBLE TO: Revenue Cycle Manager & Lead Financial Coordinator
JOB SUMMARY: The Patient Financial Coordinator is responsible for ensuring the accuracy of patient account balances through comprehensive review and reconciliation of patient financial records. This role includes monitoring and addressing outstanding balances related to patient responsibility, bad debt, and collection accounts. The coordinator proactively contacts patients to discuss account balances and facilitate appropriate payment arrangements when necessary. Additional responsibilities include answering incoming telephone inquiries, preparing and distributing patient statements, and maintaining effective, professional communication with patients, clinical staff, and supervisory personnel to support efficient revenue cycle operations and a high standard of patient service.
EDUCATIONAL REQUIREMENTS:
- High school diploma required
- Advanced Degree or Certification preferred
QUALIFICATIONS AND EXPERIENCE:
- Three plus years of work experience in a physician practice preferred
- Experience with self- pay collections
- Proficient using email and word processing software skills
- Knowledge of practice management and electronic health record software
- Ability to perform multiple and diverse tasks simultaneously
- Strong written and verbal communication skills and cheerful attitude
Responsibilities include, but are not limited to, the following:
- Contacting patients prior to appointment to advise them of any outstanding balances.
- Monitor daily schedule and update staff accordingly with any balance issues.
- Communicate with internal staff with balance updates including flagging account.
- Answer phone, collect and process payments, credit card, care credit or personal checks.
- Reconcile daily payment processing transaction
- Detailed documentation of all communications must be in appropriate areas based on protocol.
- Face to face or phone communication with patients in reference to outstanding balance issues.
- Generating itemized statements when needed,
- Creating collection packets for physician approval.
- Communicate with outside agencies in reference to balance updates.
- Work assigned queue daily and maintain current ageing.
General Administration
- Maintains detailed knowledge of practice management, electronic health record and other computer software as it relates to job functions
- Attends continuing education courses as requested
Supervisory Responsibilities
This job has no supervisory responsibilities.
Typical Physical Demands
Work may require sitting for long periods of time, and also stooping, bending and stretching for files and supplies. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Position also requires viewing computer screens and typing for long periods of time and working in an environment which may be stressful.
Typical Working Conditions
Normal office environment
Job Type: Full-time
Pay: $36,400.00 - $39,520.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- EHR systems: 1 year (Required)
- Self-pay collections: 1 year (Required)
- Work experience in a physician practice: 3 years (Required)
Work Location: In person
