Description:
Heritage Health is seeking a part-time Customer Service Representative (CSR) to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services.
Top Reasons to Join Our Team:
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Mission-Driven Culture: Be part of a team dedicated to improving the lives of underserved populations
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Team Collaboration: Work closely with medical, behavioral health, and outreach staff
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Supportive Work Environment: Training, mentorship, and leadership that cares
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Variety in Work: No two days are the same—help people in meaningful, diverse ways
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Opportunities to Grow: Career advancement and continuing education encouraged
We are looking for a candidate who thrives in a fast-paced, patient-centered environment, demonstrates exceptional attention to detail, and works collaboratively with a multidisciplinary team.
Requirements:
- Minimum two (2) years of office experience; healthcare setting preferred
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Ability to work compassionately with vulnerable and high-risk populations
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Proficiency in Microsoft Office and standard office equipment
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Strong verbal and written communication skills
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Must pass an enhanced background check through the Idaho Department of Health & Welfare
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Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus
Key Responsibilities:
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Greet and check in patients; verify demographics and insurance at each visit
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Answer incoming calls, take accurate messages, and route communications
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Schedule new and follow-up appointments using the electronic practice management system
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Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs
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Verify Medicaid and other coverage; refer uninsured patients for outreach assistance
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Collect co-pays and maintain accurate payment records, including daily reconciliations
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Maintain and audit client charts, sliding fee documentation, and vouchers
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Coordinate with clinical staff to support client care and track no-shows
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Monitor and maintain multiple provider schedules
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Perform general office duties (scanning, faxing, copying, handling mail)
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Maintain a clean and welcoming waiting area
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Provide documentation and reporting support for outreach and donation programs
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Assist the Clinic Director and other team members as needed
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Maintain regular and predictable attendance
Working Conditions & Physical Requirements:
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Work is performed in a fast-paced clinic setting with frequent interruptions
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Must be able to stand, sit, and move intermittently for prolonged periods
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Frequent use of hands, arms, and communication tools required
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Occasional lifting up to 40 lbs; rarely more than 41 lbs
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May be exposed to emotionally distressed or medically complex individuals
