The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
The RCM Supervisor oversees daily operations of assigned revenue cycle functions, including billing, collections, and accounts receivable follow-up. This position is responsible for ensuring staff performance, accuracy, and productivity meet organizational goals. The Supervisor serves as a hands-on leader—working directly with AR Specialists, Payment Posters, and other team members to resolve complex issues, monitor KPIs, and maintain compliance with payer and regulatory requirements.
Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Supervise daily RCM operations for assigned functional areas such as claims follow-up, payment posting, denials, and patient financial services.
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Monitor team workload and productivity, ensuring accuracy and timeliness of work.
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Perform quality audits and provide feedback, training, and performance coaching to staff.
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Collaborate with the RCM Manager to develop and implement process improvements that optimize reimbursement and reduce denials.
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Assist with escalated payer issues, claim corrections, and appeals as needed.
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Generate and analyze reports related to AR aging, denials, and cash flow to identify trends or issues.
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Support new staff onboarding and training.
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Maintain strong communication and collaboration across billing, front office, and clinical teams.
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Ensure compliance with HIPAA, payer guidelines, and internal policies.
Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.
Minimum Education required:
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Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred (or equivalent experience).
Minimum Experience Required:
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3–5 years of progressive experience in medical billing, AR follow-up, or related RCM roles.
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1+ year of supervisory or team lead experience preferred.
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Experience with Epic and clearinghouse platforms such as Experian not required but preferred.
Minimum Knowledge and Skills Required:
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Strong understanding of medical billing, coding, and payer reimbursement methodologies.
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Excellent analytical and problem-solving skills.
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Effective communicator and team motivator.
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Proficient in Excel and reporting tools.
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Ability to work independently in a fast-paced, remote environment.
