Description:
Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the overall operations of the Casino Floor under the direction of General Manager and Operations Manager.
Requirements:
Qualifications:
Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required.
Essential Job Functions:
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Excellent customer service skills required.
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Ensure all Guests feel welcome and are given responsive, friendly, and courteous service at all times.
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Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
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Control cash handling on the casino floor and GSC/Cage by adhering to Company and Gaming policies and procedures.
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Assist in all departments to ensure Guest satisfaction and efficient operations.
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Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
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Assist in the implementation of Casino marketing, advertising, and promotional activities and campaigns.
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Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
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Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
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Maintains professional working relationships with Employees and Guests at all times.
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Monitor, review, and record Surveillance.
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Delivers Disciplinary Actions/Coaching as needed for all assigned Employees.
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Conduct Performance Reviews for all assigned employees.
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Investigates accidents/incidents involving Guests and Employees and prepares relevant Reports for Management and Human Resources.
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Adheres to all departmental, health, and safety standards.
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Plan, assign, and direct Employees work duties and tasks.
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Resolves guest complaints and/or service deficiencies and resolve issues.
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Possess excellent organizational skills.
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Ability to work in a high pressure, fast-paced environment.
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Excellent attention to detail and ability to multitask.
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Familiar and proficient in the use of a Point-of-Sale register.
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Attend Management and Financial meetings.
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Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
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Proficient in Microsoft Office programs including Word, Excel, and Outlook.
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Must possess excellent math skills; able to calculate money accurately.
