About Our Organization
Wholistic Alliance is a nonprofit organization dedicated to promoting and advancing wellness for all individuals. As part of our mission, we are providing housing to individuals and families who need a supportive, nurturing, and therapeutic environment. We provide comprehensive, integrative, and evidence-based services that address the physical and emotional needs of our residents. Our mission is to work towards a healthier, more resilient community through education, advocacy, and the provision of high-quality services.
Rapid Rehousing Case Manager Position Overview and Job Duties
This position entails the following responsibilities and may include other duties as assigned:
- Provide case management services including intakes, assessments, service planning, referral and linkage management, and advocacy to a caseload of 25 individuals or families who are homeless.
- Identify client needs and conduct bi-monthly home visits.
- Perform crisis prevention and interventions as needed using Harm Reduction & Trauma informed Philosophies and act as a liaison between landlords/property managers and clients.
- Assist clients in meeting all lease requirements including documentation and income certification.
- Work with clients to assist them in addressing issues to prevent eviction. Work with the landlords to resolve landlord/client’s disputes.
- Coordinate moving, furniture, and starter kit resources.
- Assist clients with rehousing should they require a move before their lease is up and/or at the time their lease is up.
- Ensure clients are receiving all necessary covered health insurance benefits including medical and behavioral health services with regard to many of the services our agency currently provides.
- Ensure clients respond to requests to verify eligibility as part of the State’s Medicaid redetermination process in a timely manner so as not to lose medical coverage.
- Make appropriate referrals for services based on client goals and needs and ensure that linkages are secure and functional.
- Provide education and resources based on the needs of clients
- Assist clients in enrolling in public benefits such as SNAP, SOAR or employment readiness programs.
- Assist clients in obtaining state ID, social security card, birth certificate, and other necessary documents to receive services.
- Verify enrollment in medical care or support clients to engage in medical care by providing information, assisting in finding medical providers or helping clients make appointments.
Key Responsibilities
- Conduct initial intake and assessment to determine client eligibility for the program.
- Develop individualized housing plans based on client needs, strengths, and goals.
- Provide case management services, including resource referrals for employment, education, and mental health support.
- Assist clients in navigating rental agreements and financial responsibilities.
Housing Placement and Retention
- Identify and secure suitable housing opportunities for clients.
- Build and maintain relationships with landlords and property managers to expand housing options.
- Mediate landlord-tenant concerns to promote positive relationships and housing retention.
Financial Assistance and Reporting
- Assist clients in accessing rental assistance, utility payments, and other housing-related resources.
- Track and document client progress, housing stability, and program outcomes using case management software.
- Prepare regular reports for internal and external stakeholders, ensuring compliance with funding requirements.
Skills and Competencies
- Strong understanding of housing-first principles, rapid re-housing, and trauma-informed care.
- Excellent interpersonal, problem-solving, and conflict-resolution skills.
- Knowledge of local housing markets, tenant rights, and eviction prevention strategies.
- Ability to manage multiple cases and maintain accurate, confidential records.
Technical Requirements
- Proficiency in case management systems and office software (e.g., MS Office).
- Valid driver’s license and reliable transportation for field visits.
- Experienced in using Zoom, Teams, Skype, and other virtual meeting platforms.
- Willing to learn and use new software and databases as needed, including FYI.
Time management
- Excels at time management and organization.
- Demonstrates competence in task prioritization and resourcefulness.
- Capable of balancing multiple demands concurrently.
- Supports staff with time efficiency to meet tight deadlines.
Compensation
- Salary is competitive (inclusive of fringe benefits)
- Commensurate with experience
- Bonus incentives: including a Sign on Bonus!
Wholistic Alliance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Job Type: Full-time
Pay: $45,400.00 - $50,000.00 per year
Benefits:
- Mileage reimbursement
- Paid time off
Experience:
- Case Manager: 2 years (Required)
- HMIS: 1 year (Required)
Work Location: In person
