The Shuttle Driver is responsible for safely transporting customers to and from the dealership in a courteous, timely manner. This role requires a customer-oriented individual who prioritizes safety and provides friendly, reliable service, embodying Thompsons' dedication to delivering an outstanding customer experience.
Key Responsibilities
Customer Transportation
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Safely transport customers to and from designated locations in a timely and courteous manner.
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Assist customers with entering and exiting the shuttle vehicle as needed, ensuring they feel comfortable and valued.
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Communicate estimated pick-up and drop-off times to customers, setting clear expectations for the service.
Vehicle Maintenance & Cleanliness
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Conduct daily pre- and post-trip inspections of the shuttle vehicle to ensure safe operating conditions.
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Report any maintenance needs or safety concerns to the Service Department to ensure the shuttle vehicle is always in safe, working order.
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Maintain the cleanliness of the shuttle vehicle by removing trash and keeping the interior tidy, ensuring a pleasant environment for passengers.
Customer Interaction & Service
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Provide friendly, professional customer service to enhance the customer’s overall experience at Thompsons Auto Group.
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Address customer questions or concerns in a courteous manner, referring them to the appropriate team member when necessary.
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Communicate dealership promotions, services, and events to customers, acting as a knowledgeable and positive representative of Thompsons Auto Group.
Administrative Duties
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Log and report each trip’s mileage, time, and destination details as required by the dealership.
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Track shuttle schedule and maintain accurate records of customer pickups and drop-offs.
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Support other dealership staff with administrative tasks when not driving, such as assisting with customer check-ins or front desk duties, if requested.
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Education & Experience:
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High school diploma or equivalent.
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Previous experience as a driver or in a customer service role is preferred but not required.
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Skills & Competencies:
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Valid driver’s license with a clean driving record.
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Excellent communication and customer service skills.
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Strong time-management and organizational skills.
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Ability to multitask and adapt to a dynamic work environment.
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Professional appearance and demeanor, aligning with Thompsons’ commitment to integrity and customer care.
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Physical Requirements:
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Ability to sit and drive for extended periods.
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Capable of assisting customers with mobility issues, including helping with bags or other light items.
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Ability to lift up to 25 lbs occasionally.
