- Demonstrates the ability to use critical thinking to solve problems and identify/implement continuous improvements.
- Demonstrates a spirit of teamwork offering positive and constructive ideas, encouragement, and support, to other
members of staff and team, while upholding the agency’s core values.
- Complies with division and/or agency training requirements.
- Adheres to all Texas Department of Licensing and Regulation Personnel Policies and performs related work as
assigned.
Required and Preferred Qualifications
- Graduation from a standard senior high school or GED equivalent is required.
- Five (5) years of experience in program administration, administration management, or in an administrative support
role is required. (Graduation from an accredited four-year college or university with major coursework in business
administration or a related field may substitute for two (2) years of the experience requirement.)
- Willingness to work extra hours as required.
- Willingness to travel up to 10% for job-related purposes is required.
- Graduation from an accredited four-year college or university with major coursework in business administration or a
related field is preferred.
- Considerable experience in program administration, administration management, or performing high-level executive
or administrative project management support work is preferred.
- Experience with Microsoft Word, Excel, Outlook, TEAMS, and PowerPoint is preferred.
Knowledge, Skills, and Abilities
- Knowledge of accepted business practices and procedures and general knowledge of applicable administrative rules,
regulations, and policies, as well as related legislative and legal practices and procedures.
- Knowledge of the Texas Public Information Act, Texas Administrative Procedure Act, and the Texas Register.
- Skill in the use of standard office equipment; and in the use of computers, including Microsoft Office applications.
- Excellent time management and organizational skills.
- Ability to provide high level customer service via telephone, in person or in written format; to handle high level
administrative issues; and to responsibly process sensitive and confidential information.
- Ability to communicate and interact with all stakeholders effectively, both orally and in writing, using correct grammar,
punctuation, and spelling.
- Ability to analyze and solve work-related problems.
- Ability to demonstrate TDLR’s core values.
- Ability to handle multiple tasks, coordinate multiple priorities, work well under deadlines, and maintain composure in
a fast-paced environment.
Physical and Mental Requirements
• Must be able to sit or stand for extended periods of time, work well in stressful situations under strict deadlines,
and operate standard office equipment and computer software.
