Customer Service Representative (Accounts Receivable Support)
Pay Rate: $20-22/hr
Location: North West Houston, 77040
Job Type: Temporary-to-Hire
Schedule: Full-Time | Monday-Friday | No Weekends
Position Overview
Are you looking for an opportunity to grow your career with a company that will train and invest in your success? We are seeking an entry-level Customer Service Representative to support our Accounts Receivable Department. This is a customer service-focused role where you'll communicate with customers by phone and email, answer account-related questions, provide friendly payment reminders, and assist customers whose accounts are on credit hold.
This is not a traditional Accounts Receivable or aggressive collections position. Previous Accounts Receivable experience is not required—we provide training for the right candidate.
As a member of our small, collaborative team, reliability, a positive attitude, and a willingness to learn are essential.
Responsibilities
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Answer incoming phone calls and respond to customer emails in a professional and timely manner.
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Contact customers regarding past due accounts, along with credit holds.
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Provide courteous payment reminders and discuss payment arrangements.
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Obtain and document customer promises to pay.
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Answer customer questions regarding account status.
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Process credit card payments when customers call to make a payment.
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Accurately document customer interactions and payment commitments.
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Perform basic data entry and maintain customer records.
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Use Microsoft Excel for basic account tracking and data entry.
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Support the Accounts Receivable team with day-to-day administrative tasks.
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Complete training and learn company processes while providing excellent customer service.
Qualifications
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Must be able to pass drug and background screening.
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Customer service experience preferred but not required.
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Comfortable communicating with customers by phone and email.
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Strong verbal and written communication skills.
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Basic computer skills, including Microsoft Excel.
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Positive attitude and willingness to learn.
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Demonstrated reliability with consistent attendance and punctuality.
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Organized, detail-oriented, and able to manage multiple tasks.
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Able to work independently and contribute to a small team environment.
What We Offer
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Temp-to-hire opportunity with long-term potential.
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Monday-Friday schedule with no weekends.
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Friendly, team-oriented work environment.
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Opportunity to learn and grow within the Accounts Receivable department.
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Hybrid work schedule available upon successful permanent hire (based on performance and business needs).
Ideal Backgrounds
Candidates with experience in customer service, call centers, reception, administrative support, office support, or other customer-facing roles are encouraged to apply. If you enjoy helping customers, are dependable, and are eager to learn, we'd love to hear from you!
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