your focus will be on the customer and providing excellent technical and customer support.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answer calls from our clients or respond to messages with in 1 hour.
- Ask appropriate questions and actively listen while documenting the issues and determine if it can be resolved remote.
- Provide clear expectations to customers on when they can expect issue resolution
KNOWLEDGE & REQUIREMENTS
- 1 year of call center experience in a technical environment.
- knowledge of AD, Server/workstation diagnostics, networking, switches firewalls and cabling
- Ability to relate well to customers and express empathy
- Excellent written and verbal communication skills
- Ability to multi-task in a fast-paced environment while maintaining accuracy
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
- Must be able to lift and move a blade server weighing 30 lbs.
Job Type: Contract
Pay: $20.00 - $30.00 per hour
Benefits:
- Professional development assistance
Experience:
- Customer service: 1 year (Preferred)
Work Location: On the road
