Position Summary
We are seeking a friendly, dependable, professional, and highly organized Medical Spa Receptionist / Patient Care Coordinator to join our growing team. This individual serves as the first point of contact for our patients and plays a vital role in creating a welcoming, luxury experience from the moment a patient contacts our office through their follow-up care. The ideal candidate possesses exceptional communication and interpersonal skills, a positive attitude, strong attention to detail, and a genuine passion for delivering outstanding customer service.
Essential Duties & Responsibilities
Client Experience & Front Desk Operations
- Greet patients warmly and create an exceptional first impression
- Answer incoming calls, text messages, emails, and social media inquiries promptly and professionally
- Schedule, confirm, and manage patient appointments
- Manage appointment flow and communicate delays, schedule changes, or updates to clients and providers.
- Check patients in and out while ensuring a seamless experience.
- Process payments and maintain daily financial transactions.
- Maintain a clean, welcoming, and organized reception area and client lobby
- Support patient retention through follow-up communication and appointment pre-booking
- Maintain accurate patient records and documentation
- Assist with social media content creation and online engagement as needed
- Collaborate with providers and team members to ensure excellent patient care and office efficiency
Retail Sales & Patient Rewards
- Assist patients with treatment information, pricing, memberships, and packages.
- Review, apply, and explain patient reward program points during checkout.
- Educate clients on promotions, memberships, and service packages.
- Learn about aesthetic treatments, skincare, and wellness products.
- Support retail sales through client education and product recommendations.
Office Maintenance & Cleaning
- Maintain a clean, organized, and welcoming reception area
- Clean and sanitize treatment rooms, reception areas, restroom facilities, and common spaces.
- Maintain cleanliness and organization throughout the facility.
- Follow all hygiene, safety, and sanitation standards.
Marketing, Inventory & Administrative Support
- Assist with promotional events, social media initiatives, and in-office marketing efforts.
- Assist with social media content creation and online engagement.
- Maintain retail displays and promotional materials.
- Receive, stock, and organize retail products, supplies, and deliveries.
- Assist with inventory tracking, recordkeeping, and general administrative tasks.
Qualifications
The right candidate genuinely enjoys interacting with people and understands that every patient interaction matters. We are looking for someone who consistently provides an exceptional patient experience through kindness, professionalism, attention to detail, and effective communication. The ability to make patients feel welcomed, valued, and cared for is essential to success in this role.
- Outstanding interpersonal skills with the ability to build rapport and trust with patients
- High school diploma or equivalent required.
- Previous experience in a medical office, MedSpa, spa, salon, hospitality, luxury retail, or customer service environment preferred.
- Excellent customer service, verbal and written communication, and interpersonal skills.
- Reliable attendance and demonstrated dependability.
- Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
- Basic computer proficiency, including scheduling software, email, and Google Workspace or Microsoft Office.
- Basic social media knowledge preferred.
- Familiarity with electronic medical records (EMR) or practice management software is a plus.
- Experience selling retail products, memberships, or service packages preferred.
- Professional appearance and demeanor.
- Interest in aesthetics, skincare, wellness, and beauty services.
Physical Demands
- Ability to sit, stand, walk, bend, stoop, and reach throughout the workday.
- Ability to use a computer, telephone, and other office equipment for extended periods.
- Ability to lift, carry, push, and pull items weighing up to 25 pounds as needed.
- Ability to receive, stock, and organize retail products, supplies, and deliveries.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Compensation & Benefits
- $16–$17 per hour based on qualifications and experience.
- Opportunity to earn retail sales commissions after training.
- Opportunity for growth within a growing aesthetic practice.
Lindsay Munden Aesthetic Beauty Lounge is an equal opportunity employer. Employment decisions are made based on qualifications, merit, and business needs.
This job description describes the general nature and level of work performed. Duties and responsibilities may be modified as business needs evolve.
Pay: $16.00 - $17.00 per hour
Work Location: In person
