Job Title: Service Technician
Company: Mountain Hot Tub – Jackson, WY
Location: 3520 South Park Drive, Jackson 83001
Hourly Wage: Starting at $31.00/hour
Schedule: Full-Time | 8 am – 4 pm | Weekend availability preferred but not required
Job Summary: Mountain Hot Tub is seeking a motivated Service Technician with an eagerness to learn and the ability to truly understand our customers for our new store in Jackson, WY. This role includes hot tub and sauna service, water maintenance, and delivery. While a technical background would be preferred, no hot tub experience is required as we provide top-of-the-line training, and we want to teach you. We offer long-term opportunities for career advancement. Successful candidate should be a people person, hardworking, honest and comfortable in a team setting.
Benefits:
At Mountain Hot Tub, we take care of our team like family. Here's what you can expect when you join us:
- Competitive compensation package.
- Comprehensive training to ensure you reach your full potential.
- Benefits package, including 401(k) with employer match, health insurance, paid time off, and HSA or FSA with eligible medical plans
- Gym or Wellness reimbursement
- Opportunities for growth within our dynamic and ambitious team
Who We're Looking For:
- A dependable person with a can-do attitude
- Outstanding communication skills to understand customer needs
- Tech-savvy and adaptable to use digital tools for delivery communications
- A commitment to maintaining long-lasting customer relationships and providing top-notch service
- Heavy lifting is a requirement of this position
Technician Responsibilities:
- Commit to becoming a hot tub and sauna expert
- On-site spa repair
- Part replacement, diagnostics
- Perform water care maintenance and chemical balancing for valet customers
- Conduct hot tub deliveries and installations as needed
- Provide exceptional customer service
- Add notes to customer files
- Communicate with team when needed
- Other responsibilities as assigned by your manager
Experience:
- Prior delivery or hot tub maintenance background is encouraged but not mandatory
- Enjoys working outdoors and in a hands-on environment
- Prior service technician experience in any field is a plus (electric or mechanical)
