Director of Practice Growth & Patient Experience
Darien Orthodontics | Darien, CT
Help Us Build Something Exceptional
Darien Orthodontics is a growing, single-doctor, family-owned orthodontic practice seeking a sales-minded, entrepreneurial leader who is excited to help build and grow a business.
This is not a traditional office manager role. We are looking for a business builder who can take ownership of practice growth, marketing, sales, and the patient experience while helping establish the systems and culture that will support our future.
For the right person, this is a unique opportunity to get in early, make an impact, grow alongside the practice, and enjoy excellent, predictable hours.
What You'll Lead
Practice Growth & Sales
- Own the new patient journey from initial inquiry through treatment start
- Drive lead follow-up, consultation conversion, and case acceptance
- Track key growth metrics and identify opportunities to increase new patients and production
- Create a sales-minded culture centered on relationships, service, and results
Marketing & Community Engagement
- Lead local marketing and practice growth initiatives
- Build relationships with community partners and referral sources
- Coordinate social media, events, promotions, and patient engagement
- Track marketing results and identify what is driving new patient opportunities
Patient Experience
- Deliver an exceptional experience from first contact through treatment completion
- Build systems that encourage patient loyalty, referrals, and reviews
- Ensure every interaction reflects the high level of service we want Darien Orthodontics to be known for
Leadership & Operations
- Lead and develop the administrative team as the practice grows
- Oversee scheduling, front desk operations, and key administrative systems
- Partner closely with the doctor and clinical team to create an efficient, high-performing practice
- Identify opportunities to improve systems, communication, productivity, and profitability
Who We're Looking For
You may be a great fit if you are:
- Sales-minded and comfortable turning opportunities into results
- Entrepreneurial and energized by building something from the ground up
- A natural relationship builder who connects easily with people
- Highly accountable and comfortable taking ownership
- Organized, resourceful, and able to solve problems independently
- Passionate about delivering an exceptional customer experience
- Excited by growth and the opportunity for your role to evolve as the practice grows
Experience in orthodontics or dentistry is a plus, but it is not the only background we will consider. Experience in sales, hospitality, customer service, marketing, healthcare, or another relationship-driven business may translate extremely well to this position.
Why Darien Orthodontics?
We're building more than an orthodontic practice. We're building a brand and an experience we want our community to know, trust, and recommend.
You'll have the opportunity to help shape that growth from the beginning and see the direct impact of your work.
If you love people, sales, growth, exceptional service, and the excitement of building a business, we'd love to meet you.
Pay: $28.00–$35.00 per hour
Schedule: Excellent, predictable hours
Work Location: In person | Darien, CT
Pay: $28.00 - $35.00 per hour
Work Location: In person
