Who we are:
The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time experienced, highly organized Surgery Scheduler. The Surgery Scheduler is responsible for administrative coordination within a physician team. The ability to multi-task is critical for success in the role.
The Surgery Scheduler should be efficient and well-spoken with experience running a medical office. If you are patient, organized, computer-savvy, and can multitask, we'd like to meet you.
What you will do:
· Receive and assist patients as needed. Acting as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient's care
· As needed verify insurance coverage, obtaining pre-authorization for procedures, and communicating with insurance companies.
· Maintaining accurate and up-to-date patient records, including medical history, consent forms, and insurance information. Manage office communications (e.g. phone, correspondence)
· Scheduling consultations, surgeries, update schedule accordingly and follow-up appointments, ensuring all necessary staff and equipment are available. Ensure confidentiality of sensitive information
· Prepare and provide patients with surgery packets information about procedures, pre-operative instructions, and post-operative care, as well as addressing their questions and concerns.
· Handling phone calls, emails, and other administrative duties. Act as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient's care
Experience Requirements:
· Proven experience as a surgery scheduler, medical secretary or similar administrative position
· Knowledge of medical terminology, regulations and medical office procedures; knowledge of medical coding is strongly desired
· Knowledge and familiarity of MS Office, databases, and EHR systems
· Outstanding communication skills. Ability to provide excellent customer service and address patient concerns with empathy and professionalism.
· Patience and discretion
· Organizational and multitasking skills
· High school diploma, required; additional training in Medical Administration is a plus
What we offer:
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, 401K program, paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity Employer
Jordan-Young Institute is an equal opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
Work Location: In person
