Job Description:
JOB SUMMARY
The Customer Care Representative is responsible for inbound and outbound call volume, initiating calls to appropriate client base to qualify and schedule appointments.
Level II
Works proficiently on two utilities or programs.
ESSENTIAL DUTIES & RESPONSIBLITIES
Meet individual performance metrics consistently, including adherence, number of scheduled appointments, number of completed appointments, QA scores, and appointment cancellation rate.
REQUIREMENTS & QUALIFICATIONS
Level II
1-2 years prior call center or customer service experience preferred.
1 year CMC call center experience preferred
Current employees must be in good standing with 6 months satisfactory performance and no corrective actions in past 6 months.
High school diploma or equivalent required.
Excellent customer service skills required.
Bilingual Spanish speaking a plus.
Strong communication, both verbal and written, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment and adapt to change when needed.
Proven ability to meet objectives.
Strong attention to detail while maintaining accurate documentation.
Ability to work a flexible schedule.
Perform the essential functions and physical demands of the position with or without accommodation.
Proficient with Microsoft Office Suite. Ability to master additional CRM and information management tools as needed.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
-
Prolonged periods of sitting while working on a computer.
Pay Range:
$41,100.00 - $55,660.00
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, certifications, etc.
Benefits:
A full suite of medical, dental, and vision benefits, company-paid and supplemental insurance options, 401k with a company-match, professional development and opportunities for internal advancement is available to all full-time employees.
CMC Energy Services, Inc. provides equal employment opportunities to all qualified individuals without regard to race, color, religion, national origin, age, sex, marital status, sexual orientation or non-disqualifying physical or mental handicap or disability, or any other protected status under applicable law.
