About us
BASG is a Technology Provider in Miami, FL. We are professional, agile and innovative with plenty of runway for growth for candidates that show potential. Select candidates will be eligible to train for tech certifications if they demonstrate the will, desire and talents. Excellent customer service skills a must and bilingual (English / Spanish). Will be interfacing with customers on a daily basis, both verbal and written communication in english needed.
Our work environment includes:
- Modern office setting
- Casual work attire
- Company perks
- Safe work environment
Our customer-driven company is looking for a highly skilled Customer Service Representative to join our team. The successful candidate should have excellent people and communication skills and a background in both technical and personal support. The ideal candidate will also be computer literate and comfortable working in a fast-paced environment as they will be responsible for answering phones, monitoring service tickets and responding to client inquiries.
Responsibilities:
- Answer customer calls, service tickets and general questions.
- Manage call flow.
- Heavy use of AI in all areas
- Answer email and social media messages.
- Work with other departments to resolve customer issues.
- Manage website content.
- Follow correct protocol for customer interaction.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Miami, FL 33186 (Required)
Ability to Relocate:
- Miami, FL 33186: Relocate before starting work (Required)
Work Location: In person
