Description:
FLSA Status: Exempt
Department: Crisis Program
Reports To: Senior Crisis Program Manager
Supervises: Yes
Summary
The Crisis Program Manager provides leadership, supervision, and operational oversight for the Crisis Program. This role manages staff, resources, and program compliance to ensure high-quality services for youth and families, effective crisis response, and successful program outcomes.
Essential Responsibilities
Leadership, Supervision & Program Management
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Exercises independent judgment in addressing operational, clinical, and staffing challenges.
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Leads hiring, onboarding evaluations, coaching, and corrective actions and terminations in collaboration with Crisis Program management.
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Supports in supervising staff in training, scheduling, and performance management.
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Provides leadership, coaching, and direction to staff to ensure accountability and professional growth.
Compliance, Quality Assurance & Outcomes
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Ensures program compliance with applicable regulatory and accreditation standards, including OHMHAS, ADAMH, COA, Medicaid, and grant requirements.
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Oversees quality assurance processes, evaluates program performance, and implements improvements as needed.
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Reviews clinical and operational documentation to ensure compliance, accuracy, and completeness.
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Complete all medication disposal within established time frames.
Clinical & Operational Oversight
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Provides leadership-level guidance and consultation regarding crisis response and youth interventions.
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Ensures required program activities (intake, assessment, documentation, discharge planning) are completed to support compliance and revenue generation.
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Maintains oversight of confidentiality, documentation standards, and productivity benchmarks.
Organizational Leadership
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Leads regular staff and leadership meetings to advance program goals.
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Participates in agency on-call rotation as a management representative.
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Serves on and/or chairs assigned agency committees.
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Participates in monthly leadership meetings and contributes to agency-wide planning and decision-making.
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Performs other duties consistent with the scope and level of this management position.
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Perform other duties as assigned.
Required Competencies
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Demonstrated leadership and management capability in crisis or behavioral health settings.
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Ability to exercise independent judgment and discretion in complex and high-risk situations.
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Strong decision-making, problem-solving, and conflict resolution skills.
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Effective written and verbal communication skills.
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Ability to manage multiple priorities and lead diverse teams
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Ability to demonstrate poise, tact and diplomacy.
Qualifications
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Bachelor’s degree in Social Work or a related field, or equivalent combination of education and experience.
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Minimum of two years of supervisory or management experience preferred.
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Valid driver’s license with acceptable driving record.
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Strong verbal and written communication skills.
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Demonstrated ability to problem-solve, manage conflict, and make sound decisions.
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Proficiency in electronic client record systems.
Knowledge, Skills & Abilities
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Strong analytical and problem-solving skills.
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Ability to exercise independent judgment on matters of significance.
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High level of organization, discretion, and attention to detail.
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Exceptional verbal and written communication abilities.
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Ability to work independently
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Reliable transportation
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High level of professionalism, reliability, and accountability.
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High level of interpersonal skill to handle sensitive and confidential situations
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions.
Requirements:
Qualifications
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Bachelor’s degree in Social Work or a related field, or equivalent combination of education and experience.
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Minimum of two years of supervisory or management experience preferred.
-
Valid driver’s license with acceptable driving record.
-
Strong verbal and written communication skills.
-
Demonstrated ability to problem-solve, manage conflict, and make sound decisions.
-
Proficiency in electronic client record systems.
Knowledge, Skills & Abilities
-
Strong analytical and problem-solving skills.
-
Ability to exercise independent judgment on matters of significance.
-
High level of organization, discretion, and attention to detail.
-
Exceptional verbal and written communication abilities.
-
Ability to work independently
-
Reliable transportation
-
High level of professionalism, reliability, and accountability.
-
High level of interpersonal skill to handle sensitive and confidential situations
Shift Requirements: 2nd shift
