Job Summary
We are seeking a motivated and customer-focused Chinese and/or Vietnamese-speaking Call Center Representative to join our growing team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support in both English and Chinese and/or Vietnamese.
If you are an excellent communicator who enjoys helping others and thrives in a fast-paced environment, we would love to hear from you!
Key Responsibilities
- Handle inbound and outbound calls in Chinese (Mandarin/Cantonese) and/or Vietnamese and English
- Assist customers with inquiries, product information, orders, billing, and general support
- Accurately document customer interactions in the system
- Resolve customer concerns in a professional and timely manner
- Follow company policies, scripts, and quality standards
- Escalate complex issues to the appropriate department when necessary
Qualifications
- Fluency in English and Chinese (Mandarin or Cantonese) and/or Vietnamese
- Previous call center or customer service experience preferred
- Strong communication and problem-solving skills
- Basic computer proficiency and ability to navigate multiple systems
- Ability to multitask and work in a fast-paced environment
- High school diploma or equivalent required
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Chinese (Preferred)
- Vietnamese (Preferred)
Work Location: In person
