Job Summary
We are seeking a motivated and detail-oriented Customer Service Representative who has prior experience working in the Pool Industry. This experience is a MUST. Whether you cleaned pools, processed invoices or took care of the customers when they called in, a requirement for final candidates is at least two years of pool related experience.
We offer a fun and collaboritve work environment and you will report to a great manager!
Some of What You’ll Be Doing:
- Frontline Triage & Resolution: Answer all inbound calls, emails, and web inquiries. Handle initial de-escalation for customer concerns. Take detailed notes, coordinate with the appropriate internal team, and personally follow up with the customer to guarantee resolution and satisfaction.
- New Customer Onboarding: Provide administrative support for our new customer onboarding program, ensuring seamless communication handoffs between Sales and Operations so every new customer has a smooth start.
- Data & Tracking: Maintain highly accurate records of all customer interactions, service tickets, and routing actions across our CRM and routing software. Your notes and data entry keep the entire team aligned.
- Billing & Payments: Process payments, handle billing inquiries, and manage collections. Investigate and resolve billing discrepancies with accuracy and professionalism.
What we’re looking for:
- Highly organized with strong attention to detail — you dot your i’s and cross your t’s, every time.
- A natural rule-follower who takes SOPs seriously and doesn’t cut corners.
- Strong communicator with a friendly, professional phone presence.
- Comfortable working in multiple software platforms simultaneously (CRM, routing software, billing systems).
- Proficient typist — minimum 45 WPM required for real-time data entry while on calls.
- Proven ability to de-escalate concerns, actively listen, and solve problems under pressure.
- Previous experience in customer service, dispatch, in-house sales, or administrative support is required along with two years in the pool industry.
Team Member and Customer Satisfaction is our highest priority.
Nevergreen is a rapidly growing company, expecting to double in size in the next 6 months! There are endless opportunities for growth. We offer medical, dental, vision and life insurance as well as supplemental plans, LTD, 401k, PTO, Paid holidays and fun work environment.
This is a Monday-Friday position with hours of 730-4 or 830-5.
If you're ready to jump in the pool with us, apply today!
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Can you type at least 45wpm?
Experience:
- Pool Industry : 2 years (Required)
- Dispatch: 1 year (Preferred)
- Customer Service : 2 years (Required)
- billing: 1 year (Preferred)
Work Location: In person
