Edmonds, WA | Toyota | Hospitality | Veterans encouraged to apply
Swickard Auto Group is a hospitality company that happens to sell and service cars.
We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Swickard Toyota of Edmonds, we serve a community that values reliability, trust, and a service experience that respects their time. The Courtesy Vehicles Coordinator plays a direct role in making that experience seamless - and it matters more than most people realize.
WHAT YOU'LL DO
- Manage the full courtesy vehicle program - scheduling, check-out, check-in, condition documentation, and fleet availability - so every guest transition is smooth and stress-free
- Coordinate loaner vehicle assignments with service advisors and management to match guest needs with available inventory
- Greet guests with warmth and professionalism during loaner exchanges - making a potentially inconvenient moment feel taken care of
- Maintain accurate records of all loaner activity - mileage, fuel, condition, and return timelines - using dealership systems
- Monitor vehicle cleanliness, readiness, and maintenance status - flagging any issues and coordinating with the appropriate team
- Track and manage internal vehicle inventory movement to support service department workflow
- Communicate proactively with guests regarding loaner availability, return expectations, and any changes to their service timeline
- Support the service team with administrative tasks and guest coordination as needed
WHAT WE'RE LOOKING FOR
No automotive experience required. What matters most is how you show up for people.
- Background in hospitality, customer service, administration, or any guest-facing role - you know how to make people feel at ease
- Highly organized with strong attention to detail - you keep track of the moving pieces without losing composure
- Clear, friendly communicator - comfortable with guests in person, on the phone, and via digital tools
- Dependable and proactive - you spot what needs to happen before someone has to ask
- Comfortable learning dealership management software and digital tracking tools
- Valid driver's license with a clean driving record - you'll be moving vehicles regularly
- A hospitality mindset - you treat every guest interaction like it matters, because it does
WHAT WE OFFER
- $20.00 - $21.00 per hour
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- On-the-job training - no prior automotive experience needed
- Clear path for growth within the dealership and across the Swickard organization
- Employee vehicle purchase and service discounts
- A team culture built on standards, accountability, and genuine care for one another
WHY SWICKARD TOYOTA OF EDMONDS
- Toyota doesn't need to sell itself - it's one of the most trusted and in-demand brands on the road, which means consistent service volume and a busy, energized team
- Edmonds is a tight-knit community where reputation is everything - guests notice when they're well taken care of, and they come back because of it
- Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
- This role puts you at the center of the guest experience - it's visible, it's valued, and it's a real launching pad within the organization
- Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we hire, how we lead, and how we treat every person who walks through our doors
- A supportive team environment where you'll be set up to succeed from day one
Most people don't think of a loaner car as a hospitality moment. We do.
At Swickard Toyota of Edmonds, the Courtesy Vehicles Coordinator isn't a background role - it's one of the most guest-facing positions in the building. You're the person who takes the stress out of a service visit and sends guests away feeling like they were genuinely taken care of. That's a skill. And it's one we invest in.
If you're organized, people-first, and ready to be part of a team that takes hospitality seriously - we'd love to meet you.
