Description:
Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems.
Essential Functions
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Field Service, assembly, and repair of new, reman and customer property.
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Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.
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While on scheduled shift, the position requirement is to provide field service on a 24-hour on-call basis for existing and new customers.
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Job will be primarily based in their home-based workshop but will also include customer location visits including but not limited to, overtime and working for other divisions of the Company and/or extensive travel with extended stays at other Company locations.
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Works independently to install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets.
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Duties may require working in Shop when in training or not out of service jobs.
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Handles customer complaints in a professional manner
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Maintains effective communication with Company Representative on issues including job procedures and spare parts requirements.
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Records critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.
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Responsibly for shipping correct equipment and tooling to location for service jobs
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Prepares and submits Field Service Orders and other region required reports after each job is complete.
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Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
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Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
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Complete shift reports and logs
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Must be able to climb up and climb down a ladder from work locations.
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Must be able to work in confined spaces.
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Must be able to lift up to 40 pounds.
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Ability to work 12 TO 14-hour shifts, day and night on a rotating schedule and weekends as needed.
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Other duties as assigned by management.
Requirements:
- Must have a minimum of 2 years field service tech experience.
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Demonstrated good working knowledge of mechanical processes.
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High school diploma or GED
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Technical, vocational, or military training or related experience is a plus.
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Surface Wellhead installation and repair experience a plus but not required.
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At least one year mechanical, electronic and hydraulic related experience
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Current valid driver’s license
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Must be authorized to work in the United States
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Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills.
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Demonstrated good organizational skills.
Work Environment
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Regular exposure to moving mechanical components, airborne fumes, and particles.
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Exposure to heat, cold, wet and snow conditions
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Moderate noise levels
