Overview
Join our dynamic hospitality team as a Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. In this lively role, you’ll serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest service, and maintaining a positive atmosphere throughout your shift. Your multitasking skills and hospitality expertise will be key in delivering top-tier guest relations and operational excellence. This paid position offers an exciting opportunity to grow within the hotel management industry while making a lasting impact on our guests’ stays.
Responsibilities
- Greet guests warmly with energetic phone etiquette and professional demeanor, setting a positive tone for their stay
- Manage multi-line phone systems efficiently, handling inquiries, reservations, and guest requests promptly
- Check guests in and out using OPERA or similar hotel management software, ensuring accuracy and efficiency
- Provide comprehensive guest services, including answering questions about hotel amenities, local attractions, and emergency procedures
- Handle guest complaints or issues with a proactive attitude, resolving problems swiftly to ensure satisfaction
- Maintain knowledge of hotel emergency procedures and safety protocols to ensure guest security at all times
- Assist with night audit responsibilities when required, reconciling daily transactions and preparing reports to support hotel operations
- Support guest relations by anticipating needs, offering personalized service, and fostering a welcoming environment
Experience
- Previous experience in hospitality management or front desk operations preferred, especially within resort or hotel settings
- Bilingual or multilingual skills highly desirable to serve diverse guest populations effectively
- Familiarity with hotel management systems such as OPERA is a plus
- Strong customer service background with excellent communication skills and phone etiquette
- Knowledge of hotel emergency procedures and guest safety protocols essential for maintaining a secure environment
- Experience handling multi-line phone systems and providing exceptional guest interactions in fast-paced environments
- Prior resort experience or hotel experience that demonstrates adaptability and hospitality expertise is advantageous
Pay: $15.00 - $15.50 per hour
Work Location: In person
