Front Desk Patient Coordinator
JOB DESCRIPTION
Position Purpose: The Patient Coordinator performs a variety of reception, insurance, and data entry duties for patients/parents in an engaging, welcoming, and warm manner. S/he answers telephones, schedules appointments, collects patient finance at time of service, maintains patient records, and coordinates patient flow through office. S/he checks in/out patients and helps to promote a safe, pleasant, and harmonious environment for the team and patients. Travel to all of our locations in Sylvania, OH Oregon, OH and Monroe, MI would be required as needed. Salary will commensurate with experience.
Qualifications:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty as listed below all while treating patients in a caring and pleasant manner. Excellent communications skills required.
Essential Duties & Responsibilities:
- Open/Close Office – when required
- Open/prepare the waiting room for patients and ensure tidiness throughout the day
- Turn on/off lights and TV
· Arrive promptly, be presentable and ready to start the day
- Greet patients on telephone and in person
- Retrieve messages from voicemail and email in the morning and throughout the day
- Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
- Schedule and confirm patient appointments
- Input patient data and documents into WinOMS
- Manage daily schedule to maximize productivity
- Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
- Keeps staff and doctor informed of scheduling problems, issues or concerns
- General clerical duties
- Fax, photocopy, and/or scan documents
- Maintain patient areas and workspace
- Financials
- Collect monies due at time of service
- General:
- Perform any reasonable request from Practice Administrator and/or doctors.
- Responsible for complying with OSHA, HIPAA security, and privacy policies at all times
Skills and Qualifications
- Proven receptionist experience
- Excellent written and verbal communication skill
- Ability to multitask and manage time wisely
- Working knowledge of Microsoft Office and dental software a plus
- Ability to maintain composure and professionalism when exposed to stressful situations.
- Maintain confidence with the patient regarding abilities of doctor(s) and staff.
- Ability to work cooperatively with management, staff, and patients.
- Ability to prioritize, organize, and complete tasks in a timely and independent manner.
- Ability to accept constructive criticism.
- Ability to understand and follow written and verbal instructions.
Education
- High school diploma or equivalent
Benefits
- PTO/Vacation
- 401K & matching
- Medical insurance
- Dental insurance
- Vision insurance
Competencies
- Customer Focus
- Optimizing Work Process
Additional or different duties may be assigned occasionally at employer’s discretion.
FLSA Classification: Non-Exempt
FTE: Full-Time, Hourly
Reports to: Practice Administrator
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- This job would require travel between our 3 locations, in Sylvania and Oregon, OH and Monroe, MI are you able to do that?
Experience:
- Dental office: 1 year (Preferred)
Work Location: In person
