POSITION SUMMARY:
The Community Housing Department assists individuals and families that are literally homeless or at “imminent risk” of becoming homeless through supportive housing, rapid rehousing, homeless prevention, and rental assistance.
The Case Manager provides Case Management supports to each participant in their assigned caseload. The Case Manager assists the participant complete the admission process, assesses the participant’s Case Management needs, develop the participant’s Case Plan, implements the Case Plan and documents progress. The goal is for the participant to be able to increase self-sufficiency skills through education or employment training, increase their income, and return to independence on a short-term timeline.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Locating and Leasing Apartments
· Forming relationships with apartment complex managers
· Working with the Operations Coordinator to find apartments appropriate to rent within the grant budget and requesting the deposit checks and rent from the accounting department.
· If participant is handicapped, working with the apartment to make the apartment handicap accessible.
· Complete Admission Packet
· Complete all admission packet paperwork at intake, which includes explaining program guidelines and giving participant apartment information.
· Identify all financial resources and complete HUD rent assessment.
· Ensuring monthly tenant portion is paid to Housing First by all participants in caseload
· Conduct face-to-face visits with participant at their apartment unit at least one time monthly, and more often if needed based upon participant needs, to observe participant’s overall wellness appearance, and to observe for any signs of program rules violations.
· Writing Incident reports for serious incidences as well as policy violations.
· Making regular contact at least once monthly with apartment complex management to maintain a quality working relationship.
· Case Management
- Maintain a caseload of program participants, and provide full range of case management services to participants in caseload.
- Conduct thorough needs assessment and assist program participant in developing a Case Plan to address identified concrete needs, and barriers to self-sufficiency and permanent housing, to include: specific discharge plans, linkages and action steps to achieve specific goals.
- Link participant with resources to increase income and education through education classes, employment training classes, budgeting and credit classes, to increase self-sufficiency.
- Monitor participant progress on goals and action steps of Case Plan, documenting progress and updating goals and action steps as appropriate to maintain Case Plan effectiveness and relevancy.
- Engage in direct personal contact with all participants in assigned caseload per current Policy and Procedure regarding frequency and type of participant contact.
- Maintain current and accurate documentation of participant contacts, Case Plan progress, progress notes, incidents, outcomes, and services provided to program participants via HMIS.
- Assist program participant, as appropriate, in obtaining needed services and mainstream benefits for which he/she is eligible.
- Provide program participant with transportation to/from medical, mainstream benefit and housing related appointments as necessary pending establishment of linkages.
- Availability
· The Case Manager is provided a cell phone specifically for coworkers, supervisors and participants to make contact when needed. He/she is expected to answer all calls to that cell phone during normal business hours, and calls from his/her supervisor or apartment complex management/security during non-business hours.
· The Case Manager maintains accurate records of each contact with participants and linkages.
· Saves and submits all vehicle fuel receipts, attached to an approved purchase order, to the accounting department in a timely manner.
· The Case Manager may be asked to attend workshops, seminars, conferences or in-house trainings relating to his/her position and responsibilities. This may occasionally require overnight travel.
· The Case Manager may be asked to perform other tasks and duties not specifically outlined in this job description, but within the scope of his/her education, experience, and abilities, as necessary for the successful operation of the agency.
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Education:
Experience:
- Case management: 2 years (Preferred)
Work Location: In person
