Job Summary
Strong Foundation Behavioral Health Clinic is seeking a professional, dependable, and compassionate Temporary Medical Receptionist to provide front office support for approximately 3–6 months. The ideal candidate will be organized, detail-oriented, and committed to providing exceptional customer service while maintaining confidentiality in a behavioral health setting.
This position may be extended or converted to a permanent position based on clinic needs and performance.
Essential Duties and Responsibilities
- Welcome patients and visitors in a professional and courteous manner.
- Answer and direct incoming telephone calls.
- Schedule, reschedule, and confirm patient appointments.
- Verify demographic and insurance information.
- Check patients in and out using the electronic health record (Athenahealth experience preferred).
- Collect copayments, self-pay balances, and provide receipts.
- Scan, upload, and maintain patient records.
- Process incoming faxes, mail, and other correspondence.
- Monitor provider schedules and communicate appointment changes.
- Maintain a clean, organized, and welcoming reception area.
- Ensure HIPAA compliance and protect patient confidentiality.
- Assist providers and administrative staff with general office duties.
- Perform other administrative tasks as assigned.
Qualifications
- High school diploma or GED required.
- Minimum of one year of medical office or customer service experience preferred.
- Behavioral health experience is a plus.
- Experience with Athenahealth or other electronic medical records preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office and basic computer applications.
- Ability to work independently and as part of a team.
- Professional appearance and positive attitud
Requirements
- Prior experience in a medical office setting or clinic environment is highly preferred.
- Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix is required.
- Knowledge of medical billing procedures, insurance verification processes, and health insurance policies including Medicare is essential.
- Familiarity with medical coding standards such as CPT coding, ICD-10/ICD-9 coding is necessary for accurate documentation review.
- Strong computer skills including Microsoft Office Suite (Word, Excel) for administrative support tasks.
- Excellent customer service skills with the ability to communicate effectively via phone and in person while maintaining professionalism.
- Bilingual abilities are a plus to assist diverse patient populations.
- Attention to detail in handling medical records, documentation review, and health information management is critical.
- Ability to work efficiently in a fast-paced environment while adhering to clinical confidentiality policies.
Physical Requirements
- Ability to sit for extended periods.
- Ability to occasionally lift up to 20 pounds.
- Ability to use standard office equipment, including computers, printers, telephones, and scanners.
What We Offer
- Competitive hourly pay (based on experience).
- Supportive and collaborative work environment.
- Opportunity to gain experience in behavioral health.
- Potential opportunity for permanent employment based on clinic needs and performance.
This temporary position provides a valuable opportunity for experienced administrative professionals with healthcare knowledge to contribute meaningfully within a dynamic medical setting.
Pay: $14.00 - $16.00 per hour
Experience:
- Medical scheduling: 1 year (Required)
Ability to Commute:
- Ripley, TN 38063 (Required)
Work Location: In person
