JOB
Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship. Customer Care and Energy Solutions Division is seeking a Senior Electrical Service Representative (Sr. ESR) to work out of one of its (North or South) Service Centers. The work of this position requires strong customer service and both written and verbal communication skills, as well as the ability to learn, interpret and apply regulations for electric service installations. In this position, you will use your strong organizational and project management skills to provide technical assistance and advice to commercial customers regarding City Light policies, requirements, and rates with new or modified electrical service. This position reports to the Electrical Service Representative Supervisor.
EXAMPLE OF DUTIES
Here is more about what you’ll be doing: Initiate electrical service installation orders and contract applications for new or modified electrical services; calculate cost for service connection and determine utilization rates. Review commercial customer electrical service plans to ensure plans are consistent with power availability and electrical service code requirements; in a timely manner, prepare written responses to customers regarding requirements or corrections.Interpret codes and other requirements relating to electrical service installations; provide advice on service size, equipment configuration, point of service attachment, and route of service. Conduct on-site inspections of new and modified electrical service to ensure safety and compliance with applicable requirements; review orders, determine what is needed for connection; maintain accurate and timely project notes; follow up to ensure compliance prior to connection of service. Receive, investigate, and respond to electric service problems and inquiries (e.g., downed wires, trees, or problems concerning service entrance equipment and electrical meters), and participate in their resolution, coordinating with other staff as needed. Coordinate City Light staff and resources to ensure that new or modified service will be provided to customers in a timely manner; communicate the status of the project to the customer.Understand and adhere to safety requirements in the field and report hazards.Safely operate a motor vehicle and possess the ability to locate and drive to different addresses within the City Light distribution area.
SUPPLEMENTAL INFORMATION
The full salary range for this position is $46.54 to $54.34 per hour.Application ProcessPlease submit the following with your online application: A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement A current resume of your educational and professional work experience. Incomplete applications will not be accepted.Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020.Applicants will be provided an opportunity to explain or correct background information.The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.
