The Food & Beverage Supervisor is responsible for overseeing daily restaurant, bar, banquet, or dining operations to ensure excellent customer service, high-quality food and beverage standards, and efficient team performance. The role involves supervising staff, maintaining hygiene and safety standards, handling customer concerns, and supporting operational and financial goals.
Operations Management:
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Supervise daily food and beverage service operations.
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Ensure smooth service delivery and guest satisfaction.
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Monitor cleanliness, hygiene, and presentation standards.
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Coordinate with kitchen and service teams to maintain service efficiency.
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Ensure compliance with health, safety, and company policies.
Staff Supervision:
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Lead, train, and motivate service staff.
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Prepare work schedules and allocate duties.
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Monitor employee performance and provide coaching.
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Conduct briefings before shifts and communicate operational updates.
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Assist in recruitment, onboarding, and training of new employees.
Customer Service:
- Welcome guests and ensure exceptional service experiences.
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Handle customer complaints and resolve issues promptly.
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Gather guest feedback and implement service improvements.
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Maintain positive guest relationships and encourage repeat business.
Inventory & Cost Control:
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Monitor stock levels of food, beverages, and supplies.
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Assist with inventory counts and ordering processes.
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Minimize waste and control operating costs.
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Ensure proper storage and handling of products.
Sales & Financial Responsibilities:
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Support sales targets and promotional activities.
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Monitor cash handling procedures and POS transactions.
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Assist in preparing daily sales and operational reports.
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Help achieve departmental revenue and profitability goals.
