The Senior WMS E-commerce Business Analyst who is bilingual in Chinese and English, will play a crucial role in optimizing and improving the Warehouse Management System (WMS) for e-commerce operations. This position requires a deep understanding of e-commerce logistics and inventory management processes, along with the ability to analyze data, identify trends, and implement solutions that enhance operational efficiency. The ideal candidate will collaborate with various stakeholders to translate business requirements into effective strategies, leveraging technology to drive data-driven decisions and improve customer satisfaction.
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Analyze and document business processes related to WMS and e-commerce operations
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Collaborate with IT and warehouse teams to implement system enhancements
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Develop detailed functional specifications for system modifications
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Monitor system performance and identify areas for improvement
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Support the training of staff on new WMS functionalities and best practices
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Generate regular reports on inventory levels, order fulfillment, and warehouse efficiency
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Participate in cross-departmental meetings to drive alignment on project goals
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Identify trends and patterns in data that can help optimize inventory management and logistics
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Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
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Proven experience in data analysis and report creation
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Strong understanding of e-commerce operations and logistics
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Bilingual (Chinese English) preferred
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5+ years of experience as a business analyst in a WMS or e-commerce environment
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Master's degree in a related field
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Experience with Agile project management methodologies
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Familiarity with programming languages such as Python or R
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Certification in Business Analysis or Project Management
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Experience with system integrations and process automation
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Bilingual (Chinese English) preferred
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Strong analytical skills with a focus on data-driven decision making
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Experience in Warehouse Management Systems and e-commerce platforms
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Excellent communication skills to interact with cross-functional teams
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Proficiency in inventory management and logistics optimization
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Ability to create and analyze reports on KPIs and operational metrics
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Problem-solving skills to identify challenges and implement solutions
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Familiarity with SQL and data visualization tools such as Tableau or Power BI
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Understanding of supply chain processes and e-commerce trends
