Description:
About the Job
Looking for a great first job or a place to grow your customer service skills? As a Customer Service Associate at Zamzow’s, you’ll help create a friendly, helpful shopping experience for every customer who walks through the door.
You don’t need to know everything on day one—we’ll teach you! What matters most is a positive attitude, a willingness to learn, and a desire to help customers succeed. You’ll greet customers, answer questions, recommend products, and help keep the store running smoothly.
What You’ll Be Doing
-
Greet every customer and make them feel welcome
-
Answer questions and help customers find the right products
-
Learn about our products, sales, and promotions (we’ll train you!)
-
Use the cash register and process payments like cash, cards, and coupons
-
Suggest helpful add-on items when appropriate
-
Help customers with carry-outs
-
Answer phone calls and assist with basic questions
-
Keep the store clean, organized, and stocked
-
Help receive and put away new merchandise
-
Follow company policies and ask questions when you’re unsure
-
Jump in to help with other tasks as needed
Requirements:
What We’re Looking For
-
A friendly, positive attitude and willingness to help others
-
Comfort talking with customers and coworkers
-
A desire to learn about products and customer service
-
Dependability and teamwork
-
Basic problem-solving skills (and knowing when to ask for help!)
Education & Experience
-
Previous retail or customer service experience is helpful, but not required
Work Environment & Schedule
-
Work takes place both indoors and outdoors, depending on store needs
-
Employees should be comfortable working in all weather conditions, including heat, cold, rain, or snow
-
Retail setting includes plants, soil, and occasional live animals
-
Active role that involves standing, walking, bending, and lifting (items may weigh over 50 lbs)
-
Flexible schedule that may include evenings and weekends
-
No travel required
