Shared Client Service Representative
Veterinary Support Team | In-Office
Stay in veterinary medicine without the physical burnout.The Shared CSR Program supports multiple veterinary hospitals by managing client communication, scheduling, and proactive outreach. This role is ideal for experienced veterinary professionals who want to use their knowledge and client skills in a fast-paced, computer-based office environment while still making a direct impact on patient care.
What You’ll Do
- Answer inbound client calls and schedule appointments
- Coordinate daily scheduling needs with each clinic’s in-house CSR teams
- Make outbound calls for overdue wellness exams, vaccines, and follow-ups
- Educate clients and guide them toward timely care
- Document accurately and support new workflows as the program grows
What We’re Looking For
- Veterinary technician/assistant or hospital experience required
- Comfortable on computers and quick to learn new systems
- Clear, confident, and compassionate communicator
- Organized and able to multitask
- Self-motivated and dependable
- Comfortable with goals, accountability, and performance metrics
- Flexible and adaptable in a growing program
Why Join Us
- Stay in vet med without the physical wear and tear
- Office-based, team-oriented environment
- Meaningful impact on patient care and hospital success
- Employee discount for personal pets
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
