Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create positive experiences for our clients while maintaining efficient office operations. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about delivering top-tier customer support, this position is perfect for you! This paid role offers an exciting opportunity to develop your skills in a supportive and energetic workplace.
Responsibilities
- Serve as the primary point of contact for customers via multi-line phone systems, email, and in person at the front desk
- Assist customers with inquiries, product information, appointment scheduling, and issue resolution using excellent phone etiquette and customer service skills
- Manage office operations including filing, data entry, calendar management, and maintaining organized records using productivity software such as Microsoft Office and Google Workspace
- Support administrative tasks such as proofreading documents, managing appointments, and coordinating meetings to ensure smooth office workflow
- Handle clerical duties including filing, document proofreading, and maintaining accurate records of customer interactions and transactions
- Utilize technical proficiency in computer literacy to update customer databases like QuickBooks and perform bookkeeping tasks when necessary
- Collaborate with team members to improve office management processes and enhance overall productivity
Qualifications
- Proven experience in office management or administrative support roles with strong clerical experience
- Excellent computer skills including proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, data entry, and typing speed
- Prior experience working with QuickBooks or similar bookkeeping software is highly desirable
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
- Exceptional customer service skills with a professional demeanor and excellent phone etiquette
- Bilingual abilities are a plus to effectively communicate with diverse clients
- Experience as a dental or medical receptionist or personal assistant is advantageous but not required
- Ability to handle multi-line phone systems confidently while maintaining professionalism at all times
- Knowledge of office equipment such as multi-line phones, printers, scanners, and basic technical troubleshooting skills
Join us to be part of a vibrant team committed to delivering outstanding customer support while fostering a positive work environment. We value energetic individuals who are eager to grow their careers in administrative excellence!
Pay: $23.27 - $28.03 per hour
People with a criminal record are encouraged to apply
Work Location: In person
