Overview:
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary:
The Digital Account Team Manager is the first formal people-leader in the Account organization, responsible for managing a team of Account Managers and ensuring consistency, quality, and exceptional client experience across their pod. This role balances hands-on coaching and development with strategic oversight of account health, team capacity, and cross-functional coordination.
This position is critical to delivering high-quality account management that connects marketing performance to property goals while building the next generation of account management talent.
Responsibilities:
Team Leadership
Directly manage a team of Account Managers through regular 1:1s, performance feedback, coaching, and individualized development plans
- Foster a culture of growth and accountability within your team
- Support hiring, onboarding, and training for team members
- Balance workload and bandwidth across the team; assign accounts and set priorities
Quality Assurance & Client Experience
Review key client deliverables for tone, clarity, and alignment with expectations
- Ensure reporting narratives are consistent, accurate, and delivered on time
- Protect client relationships through proactive communication and issue resolution
- Support complex or high-priority client conversations as needed
Operations & Cross-Functional Coordination
Handle escalations and remove blockers across Paid Media, SEO, Email, Creative, and Operations teams
- Assess account health quickly and prioritize interventions
- Partner with Digital leadership on team-wide updates, rollouts, and process improvements
- Manage basic capacity forecasting to ensure appropriate workload distribution
Education and Experience:
- Bachelor's degree or equivalent combination of education and experience
- Five years of experience in account management, marketing coordination, or a client-facing role
- Property management or multifamily industry experience preferred
- Formal people management experience preferred
- Google Ads or Analytics certification preferred
- Knowledge of digital marketing channels including paid media, SEO, and email
- Knowledge of account management best practices within a client-services or agency environment
- Skilled in in GA4, NinjaCat, or similar reporting platforms
- Skilled in managing escalations and resolving client or internal issues efficiently and professionally
- Skilled in prioritizing workloads and balancing team capacity across multiple accounts
- Ability to communicate effectively both verbally and in writing
- Ability to coach, mentor, or lead team members
- Ability to assess account health quickly and determine appropriate interventions
Qualifications:
Physical Requirements:
May be required to sit or stand for extended periods of time
- Must be able to read documents, computer screens and data
- Must be able to hear and understand verbal communications in person and over the phone or computer
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:
This is a hybrid role, requiring the associate to work in our Austin or Phoenix office 3 days a week.- The office is an open setting which may include bright lights, constant noises and distractions.
Company Information:
Join RPM Living and experience exceptional benefits designed to enhance your life.
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Weekly pay for all associates working onsite at an apartment community
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Comprehensive healthcare coverage available for all full-time, regular associates
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Employer-paid employee assistance, mental health, and wellness programs
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Ancillary benefits including critical illness, hospital indemnity, and accident insurance
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401(k) with robust company match
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Opportunities for professional development, career growth, and role-based learning plans
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Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
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Paid time off plus floating holidays and volunteer days
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Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
