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General Manager

WHSmith North America -
Dulles, VA

Job Details

Full-time
$75,000 - $80,000 a year

Qualifications

Sales revenue Forecasting
Microsoft Excel
English
High school diploma or GED
Financial performance measurement
Productivity software
Retail management experience
Management experience within retail industry

Full Job Description

The General Manager is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.

Location: Dulles International Airport (IAD)

Schedule: Mandatory weekend availability

Pay: $75,000-80,000 annually

Responsibilities

Oversee and manage store performance, including sales, shrink control, and all controllable expenses
Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
Maintain strong relationships with property management to address operational concerns and ensure store compliance
Ensure compliance with all company policies and procedures, holding teams accountable for execution
Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
Ensure financial controls and accountability, maintaining accurate financial documentation and records
Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
Communicate effectively with the District Manager, addressing any operational or employee-related issues
Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
Lead by example, setting the tone for excellence in customer service, sales, and team engagement
Perform other duties as assigned to support company goals

Job Requirements

Bachelor’s degree preferred; High School diploma required
3+ years of multi-unit leadership experience in a retail environment
Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Passion for customer service and results-driven leadership
Strong communication skills, both verbal and written
Self-motivated, highly organized, and able to manage multiple priorities efficiently
Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture

Additional Requirements

Mobility

Limited sitting

Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing

Normal or corrected vision and hearing

Can distinguish varying patterns, or materials

Language

Understand, speak, read, and write fluent English

Physical Activity

Use of fine motor hand functions

Lift 0-60 lbs

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

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