Overview
Join our dynamic hospitality team as a Full-Time Front Desk Associate cum Breakfast Attendant! This vibrant role combines the excitement of guest interactions with the essential responsibilities of managing front desk operations and delivering a delightful breakfast experience. You will be the welcoming face of our motel, ensuring every guest feels valued, comfortable, and well-cared for from check-in to breakfast service. If you thrive in a lively environment, possess excellent communication skills, and have a passion for hospitality, this is your perfect opportunity to shine!
Responsibilities
- Greet guests warmly upon arrival, providing exceptional customer service and ensuring a smooth check-in process.
- Manage front desk operations efficiently, including handling multi-line phone systems, reservations, and guest inquiries with professionalism.
- Assist guests with their needs throughout their stay, offering local information and resolving issues promptly to enhance guest satisfaction.
- Prepare breakfast every day by setting up dining areas, maintaining cleanliness, and ensuring a welcoming atmosphere for all guests.
- Ensure timely and quality breakfast service each morning.
- Maintain accurate records of guest information, reservations, and billing details while adhering to hotel management protocols.
- Uphold phone etiquette standards and handle guest requests or complaints with patience and positivity to foster guest relations.
- Check-in and check-out guests efficiently and accurately. Answer phone calls and respond to guest inquiries
- Handle guest complaints or concerns with patience and professionalism.
- Maintain a clean and organized work area.
- Ensure that all food items are properly labeled and stored in the correct area. Restock items as needed.
- Follow all safety and sanitation guidelines.
- Maintain and clean all public areas, take all the trash out to the dumpster.
- Maintain a professional attitude, even when faced with workplace obstacles.
Skills
- Strong background in hospitality management and hotel operations, with previous hotel experience preferred.
- Excellent customer service skills combined with effective communication abilities in multiple languages; bilingual skills are highly advantageous.
- Proficiency in front desk duties including multi-line phone systems, reservation software, and guest relations management.
- Knowledge of hospitality industry standards such as night audit procedures, guest services, and resort operations.
- Ability to demonstrate exceptional phone etiquette and handle guest inquiries professionally across various channels.
- Experience in hotel management or front desk roles that emphasize guest satisfaction and hospitality excellence.
- Multilingual capabilities to connect effortlessly with diverse guests from around the world. Embark on a rewarding career where your enthusiasm for hospitality makes every guest’s stay memorable! We are dedicated to fostering a positive environment that values your skills and growth—apply now to become an integral part of our vibrant team!
Pay: $12.00 - $13.00 per hour
Benefits:
Application Question(s):
- Looking for Serious Enquiry Only
Ability to Commute:
- Farragut, TN 37934 (Required)
Work Location: In person
