About Us
Bestland Garage Door Service is a locally owned and operated garage door company, known for reliable service and a strong team environment. We take pride in delivering quality work while creating a workplace where employees feel supported and valued.
Position
We are seeking a Field Service Manager (FSM) that will be responsible for overseeing and working day-to-day field operations in the Garage Door Industry, including service, installation, and commercial project execution. This role combines technician leadership with project management responsibilities to ensure efficient scheduling, high-quality workmanship, and exceptional customer satisfaction.
The FSM acts as the bridge between field technicians, office staff, and leadership—driving productivity, maintaining safety standards, and ensuring projects and service work are completed on time, on budget, and to specification.
Key Responsibilities
Field Operations & Team Leadership
- Supervise, coach, and support service and garage door installation technicians
- Manage daily scheduling, dispatching, and workload balancing
- Run service calls, conduct ride-alongs, job site visits, and quality inspections
- Monitor technician performance (productivity, callbacks, sales, safety)
- Train and mentor technicians to improve skills and career growth
Project Management
- Oversee commercial and residential installation projects from start to finish
- Perform take-offs, read blueprints, and assist with estimating and proposal development
- Coordinate labor, materials, equipment, and timelines to meet project requirements
- Conduct pre-installation planning and post-install quality inspections
- Ensure all installations meet specifications, codes, and customer expectations
- Maintain accurate project documentation, timelines, and communication
Customer Management & Communication
- Serve as the primary escalation point for customer concerns regarding garage doors and openers.
- Build and maintain strong relationships with customers
- Communicate project updates, timelines, and changes proactively
- Support technicians in presenting solutions and resolving issues on-site
- Ensure a high level of customer satisfaction and professionalism
Operational & Administrative Oversight
- Collaborate with Garage Door Sales & Ops Manager on operational goals and performance metrics
- Ensure accurate job documentation, invoicing, and use of Workiz software
- Track KPIs including revenue, service average, and callback rate
- Assist in hiring, onboarding, scheduling, and disciplinary actions
- Manage inventory levels, truck stock standards, and material ordering for projects
Safety & Compliance
- Enforce all company safety policies and OSHA standards
- Conduct job site safety inspections and ensure proper use of equipment
- Ensure proper installation and calibration of door systems and safety features
- Promote a culture of safety, accountability, and continuous improvement
Qualifications & Requirements
- 5+ years of garage door industry experience (service and/or installation)
- 3+ years in a leadership or supervisory role preferred
- Strong knowledge of mechanical systems, electrical components, and door systems
- Proficiency in blueprint reading, take-offs, and estimating
- Strong organizational, problem-solving, and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and leadership abilities
- Experience with Google Drive/Microsoft Office and willingness to learn Workiz
- Valid driver’s license with a clean driving record
Work Environment
- Combination of field and office work
- Frequent job site visits
- Requires lifting, climbing ladders, and working in various weather conditions
Compensation
- Salary Range: $70,000+ DOE after probationary period
- Bonus Potential: Performance-based incentives (team productivity, revenue, project completion)
Benefits:
Health insurance
Health Savings Account
Paid time off
Company vehicle
Supportive team environment
Stable, long-term position with a trusted local company
If you are reliable, motivated and can handle a fast paced environment, we look forward to hearing from you!
Experience:
garage door installation: 5 years (Required)
Leadership: 3 years (preferred)
Work Location: In person
Pay: $70,000.00 - $72,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
