Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance.
The Service Manager is responsible for ensuring service work is delivered safely, efficiently, and in alignment with customer expectations while driving productivity, responsiveness, profitability, and long-term client retention. This position plays a key role in growing the service book of business, expanding service agreements, resolving escalated client issues, and supporting continued operational growth.
The ideal candidate is a strong service operations leader with deep electrical industry knowledge, proven experience managing field teams, strong financial acumen, and the ability to build lasting customer relationships.
Key Responsibilities
- Lead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service Administrators
- Develop and execute service division strategy focused on revenue growth, client retention, and margin performance
- Build, maintain, and own strong client relationships, including service agreement customers
- Manage service scheduling, dispatch operations, technician utilization, and workforce productivity
- Oversee service agreement programs, preventive maintenance contracts, and on-call service operations
- Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control
- Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards
- Recruit, develop, and retain service team talent to support operational growth
- Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention
- Partner with project operations and preconstruction teams to identify service-to-project transition opportunities
- Oversee service fleet, tools, equipment, and material logistics
- Identify and implement process improvements to enhance service delivery, scalability, and customer experience
- Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager
Qualifications
- Strong knowledge of electrical service operations, maintenance practices, and service agreement program management
- Proven leadership experience managing service teams, technicians, and support staff
- Demonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost control
- Excellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growth
- Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards
- Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization
- Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance
- Experience developing and monitoring KPIs, dashboards, and service performance metrics
- Ability to lead in a fast-paced environment and manage competing priorities
- Strong communication skills and leadership presence with field teams, customers, and internal stakeholders
- Commitment to continuous improvement, operational scalability, and high-quality service outcomes
Education and Experience
- High school diploma or GED required
- Bachelor’s degree in Construction Management, Business Administration, Engineering, or a related field preferred
- Extensive electrical trade experience strongly preferred
- Active or prior electrical license, such as Journeyman or Master Electrician, preferred
- Equivalent combination of education, industry certifications, and progressive field/service leadership experience will be considered
- Minimum of 7 to 10 years of experience in electrical service operations or construction
- Minimum of 3 to 5 years of leadership experience managing service teams or field personnel
- Proven experience leading high-volume service operations, including scheduling, dispatch, workforce utilization, and service delivery
- Demonstrated experience managing service financial performance, including P&L, pricing, labor efficiency, and cost control
- Strong track record of client relationship management, service agreement growth, issue resolution, and repeat business
Certifications and Licenses
- State Master Electrician License or equivalent preferred
- OSHA 30-Hour required
Work Environment
This role is a combination of office and field-based work, with frequent interaction with service technicians, customers, and operations leadership. The Service Manager will support active service operations, including maintenance, service calls, and emergency response.
The role requires real-time decision-making, prioritization, and coordination to manage shifting operational demands and customer needs. Regular visits to active construction and service job sites are required, including exposure to varying weather conditions, noise, dust, and other typical jobsite environments. Required PPE must be worn when visiting job sites.
Schedule
This is a full-time, exempt position. The standard schedule is five days per week, on-site. Flexibility is required to support business needs, including occasional evenings, weekends, or off-shift support as needed.
Physical Requirements
This role requires the physical and environmental demands outlined below, with or without reasonable accommodation. Enterprise Electrical is committed to complying with the Americans with Disabilities Act and providing reasonable accommodations to qualified individuals.
- Ability to sit, stand, and walk for extended periods throughout the workday
- Frequent use of hands and fingers to operate a computer, mobile devices, and office equipment
- Ability to communicate clearly and effectively by phone, video, and in person
- Ability to review schedules, reports, financial data, and technical information on a computer screen
- Ability to move between office settings, job sites, and customer locations
- Ability to navigate active construction and service environments, including uneven surfaces and stairs
- Occasional bending, stooping, reaching, or lifting during site visits or operational support
- Ability to lift and carry up to 25 pounds occasionally
- Ability to wear required PPE, including hard hat, safety glasses, high-visibility vest, and work boots
Tools and Technology
- Computer, laptop, and service management software, such as ServiceTrade, FieldEdge, or equivalent
- Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
- Mobile phone, tablet, and standard office equipment
- CRM and/or ERP systems used for service tracking and reporting
- Dispatch and scheduling platforms
- Video conferencing tools, such as Microsoft Teams or Zoom
- Company vehicle for travel to job sites, customer locations, and operational meetings
Enterprise Electrical Core Values
At Enterprise Electrical, our core purpose is Building Relationships to Enrich Lives. We are guided by the following core values:
- Safety First, Safety Always
- Committed to Excellence
- Plan it, Do it, Own it
- Learn it, Know it, Teach it
- One Team, One Goal
- Positive Attitude Required
We are seeking a dynamic and experienced Service Manager specializing in Electrical Contracting to lead and oversee large-scale electrical projects from inception to completion. This role offers an exciting opportunity to manage diverse electrical systems, coordinate multidisciplinary teams, and ensure projects are delivered on time, within scope, and in compliance with all relevant codes and standards. The ideal candidate will possess a strong background in electrical engineering, construction management, and project leadership, driving excellence across all phases of electrical service delivery.
Duties
- Lead the planning, coordination, and execution of electrical contracting projects, ensuring adherence to project schedules and budgets.
- Oversee the review of construction drawings, schematics, and technical specifications to guarantee accuracy and compliance with electrical building codes such as NEC (National Electrical Code) and NFPA 70 standards.
- Manage project schedules using advanced project management software like Primavera P6 and Microsoft Project, ensuring seamless construction scheduling and timely delivery.
- Collaborate closely with clients, contractors, engineers, and permitting authorities during the permitting phase to secure necessary approvals efficiently.
- Supervise site activities, conduct construction site inspections, and review work progress to maintain high safety standards and quality control.
- Coordinate procurement processes including construction estimating, cost management, and contract negotiations to optimize project resources.
- Lead project teams by providing clear direction on electrical system design, blueprint reading, schematics interpretation, and system integration.
- Ensure all electrical work complies with NFPA 70 (National Fire Protection Association standards) and local building codes while managing project documentation such as change orders and contracts.
- Monitor project progress through regular updates, manage project budgets effectively, and address any issues proactively to minimize delays or cost overruns.
Skills
- Extensive experience with electrical engineering principles, system design, and electrical blueprint reading.
- Proficiency in project management software including Primavera P6, ProCore, Bluebeam, Microsoft Office Suite, HeavyBid, and other construction management tools.
- Strong knowledge of construction estimating techniques combined with cost management expertise.
- Deep understanding of construction scheduling methodologies with the ability to coordinate complex construction schedules seamlessly.
- Proven track record managing large-scale electrical projects within the construction industry; including site experience and overseeing electrical systems installation.
- Excellent leadership skills with the ability to manage multidisciplinary teams effectively while fostering a collaborative environment.
- Familiarity with electrical codes such as NEC (National Electrical Code), NFPA 70 compliance standards, and local permitting requirements during the permitting phase involvement.
- Ability to review construction drawings critically for accuracy and compliance; interpret schematics accurately for installation planning.
- Strong communication skills for effective project coordination among clients, contractors, vendors, and regulatory agencies.
- Exceptional time management skills to prioritize tasks efficiently across multiple projects simultaneously.
This role is perfect for a motivated professional eager to lead impactful electrical contracting projects while advancing their career in a fast-paced environment dedicated to excellence in construction management!
Pay: $85,000.00 - $106,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
