Western Site Services LLC (a highly respected, service-oriented, family-operated, and women-owned portable sanitation and rental company serving the Bay Area since 2015) is offering an excellent employment opportunity for a Dispatch and Router to support daily operations for our portable sanitation company. If you are a team player who is collaborative and enjoys helping others and you’re willing to learn and expand your knowledge, we want you to explore joining our team!
Under the supervision of the Operations Manager, the Dispatch and Router position is a full-time role that directly supports daily operations. This role is responsible for coordinating service routes, responding to customer requests, troubleshooting customer concerns/issues, supporting field technicians, and ensuring all scheduled services are completed efficiently and accurately.
The work is highly precise in nature and requires a very strong attention to detail. Any output must be extremely high quality, with consistent results. Someone in this role must check and double-check their work. They must also be patient and conscientious, with a commitment to customer service and team collaboration.
- Conducts work at a steady, even pace, with a degree of predictability from one day to the next. Requires focus on repetitive tasks and consistent actions, with adherence to well-defined processes and procedures.
- Maintains people-orientation, even if reserved in nature. Must be helpful and service-oriented, with a strong focus on repeatable, high-quality results.
- Decision-making is collaborative, but meticulous, requiring consideration of facts, established procedures, and proven processes. Must rely on existing knowledge or training to help make decisions.
- Communicates factually, professionally, and politely.
Key Responsibilities
- Follow up on all previous day's emails to confirm routing requests, service needs, and customer concerns have been addressed.
- Route all unassigned recurring services to the appropriate service technicians while focusing on route density and balanced weekly workload distribution.
- Assign and distribute unassigned pickup and delivery stops to available service technicians, maximizing coverage efficiency and minimizing drive time.
- Coordinate service coverage across multiple service areas, including utilizing technicians in surrounding regions when operationally beneficial.
- Respond to customer service emails regarding service requests, scheduling, availability, and general inquiries.
- Answer incoming calls from service technicians and assist in resolving onsite service issues by coordinating with customers or onsite contacts.
- Log all bypass or missed service cases with complete supporting documentation for operational records and follow-up.
- Perform spot checks of routing maps and schedules to identify routing errors, incorrect addresses, or coordination changes that may impact service efficiency.
- Enter weekly route counts and service metrics into spreadsheets for management reporting.
- Input daily KPI (Key Performance Indicator) data from the previous day for operational and management review.
- Maintain accurate records and ensure timely communication between dispatch, customers, drivers, and management teams.
- Assist with additional operational and administrative tasks as needed.
Qualifications
- Previous dispatching, routing, logistics, or transportation coordination experience preferred.
- Verbal Fluency in Spanish and English is required for this role to effectively communicate with our clients and Service Drivers.
- Strong organizational and multitasking skills with the ability to prioritize workload effectively.
- Excellent communication and customer service skills.
- Ability to problem solve and make decisions quickly in a fast-paced environment.
- Experience working with routing software, GPS systems, spreadsheets, and email platforms preferred.
- Proficient in Microsoft Office, especially Excel and Outlook.
- Strong attention to detail and accuracy in data entry and scheduling.
- Ability to work independently and collaboratively with operations staff and field technicians.
PHYSICAL & WORK REQUIREMENTS
The position requires sitting at a desk, computer data input, and speaking with customers and Service Drivers over the phone.
· Work hours - Monday – Friday 8-hour shift
· Compensation range is $24-$30 hourly. Benefits:100% Employer paid Medical. dental, vision, and life insurance after 90 Day probationary period: Full-Time employees receive paid time off and holiday pay. After a year of employment, we provide a matching 401K option.
· 401(k) matching
· Dental insurance
· Health insurance
· Life insurance
· Paid time off
· Vision insurance
· 8-hour shift
· Monday to Friday
· Full-Time
· Work Location: In person
We know our people are our most valuable asset and we are committed to providing a dynamic environment where everyone can be their best. For those reasons, we have partnered with The Predictive Index—an organization that is equally committed to improving the working lives of people. PI is the global gold-standard in workplace assessments and not only helps us reach our business goals, but it also helps us be better managers and create a better workplace for employees.
Saying that, please help us learn more about you and take our quick survey. This is not a test; it is a survey and literally takes only five minutes; it doesn’t require preparation as there are no right or wrong answers. Just be relaxed about it and don’t overthink your choices. You will receive a copy of your results within a minute of completing the survey. Here's the link for the survey:
https://assessment.predictiveindex.com/bo/063Z/OperationsRouter_Mar2026_153012#page0
Western Site Services LLC., leads the industry in customer service and has a trusted family name in the community for over 30 years. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our motto is “Service with Integrity,” and we believe it’s never just a job but a commitment to provide quality service to our community and customers.
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
