Office / Customer Care Manager

Job Details

GENERAL SUMMARY:

Ensures that the daily operations of the organization operate efficiently and provides customer service that is second to none.

 Gains commitment from customers to schedule in‐home consultations

 Scheduling field installations

 Process invoices and customer payments

 Assist with tracking and ordering inventory

 Run reports essential to business operations

 Expedite the resolution of customer problems and complaints

 Maintain customer files in an organized and confidential manner

 Utilize the proprietary operating system to document all customer interactions

QUALIFICATIONS:

 Prefer experience in the Durable medical equiptment sector.

 Demonstrated aptitude for problem‐solving; ability to determine solutions for customers

 Must be results‐orientated and able to work both independently and within a team environment

 Must possess excellent verbal and written communication skills

 Proficiency in using Microsoft Office Suite applications

 Must be detail oriented and have excellent organizational skills

 Manage multiple priorities

 Stellar time management skills

 Strong customer service focus

Pay: $18.00 - $25.00 per hour

Benefits:

Work Location: In person